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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLE Highly Motivated Teller II in a fast paced bank environment to provide top quality customer service. Dedicated Home Service Specialist with 9+ years of experience in Mortgage Frontline, underwriting, and processing to ensure adherence with Federal and State guidelines. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Areas of ExpertiseCustomer Service ManagementComplaint Handling & ResolutionRetail Operations ManagementCustomer Satisfaction EnhancementInventory IntegrityMortgage Frontline UnderwritingTeambuilding & TrainingCost-Reduction StrategiesAnalyzing Daily PeriodicalsProfessional ExperienceComputershare MortgageMortgage Loan Processor III, December 2020-Present Liaison with Account Managers to ensure clear communication for underwriting and documentation needs to resolve problems with clients Responsible for calculating borrowers income and debt-to-income ratios adhered to underwriting guidelines to fulfill requirements Maintained and cultivated an effective working relationship with both internal and external customers to achieve highest satisfaction rating Responsible for obtaining and interpreting Automated Underwriting Decision Results, review and meet all FHA Connection (appraisals, Social Security Validation Requested documentation in order to strengthen file and quality assurance to meet sell ability Review and approve third party documents (Purchase Contracts, Title Appraisals, Income, Assets, 1003 & 1008 applications, Credit reports)Digital RiskSenior Mortgage Loan Processor, August 2020-November 2020 Liaison with Account Managers to ensure clear communication for underwriting and documentation needs to resolve problems with clients Responsible for calculating borrowers income and debt-to-income ratios adhered to underwriting guidelines to fulfill requirements Maintained and cultivated an effective working relationship with both internal and external customers to achieve highest satisfaction rating Responsible for obtaining and interpreting Automated Underwriting Decision Results, review and meet all FHA Connection (appraisals, Social Security Validation Requested documentation in order to strengthen file and quality assurance to meet sell ability Review and approve third party documents (Purchase Contracts, Title Appraisals, Income, Assets, 1003 & 1008 applications, Credit reports)MaximusCustomer Service RepresentativeCSR 1 October 2019- Present Provide knowledgeable responses to telephone inquiries in a courteous and professional manner Taking payments calls and notating the account regarding the payment Process Credit Bureau Requests Utilize writing standard process and procedures Address calls regarding default resolutions or repayments and Treasury Program (TOP) Support contact center expectations as as departmental and corporate policies and procedures Maintain appropriate documentation of phone inquiries and correspondence tasks Utilize available systems and knowledge-base and standard technology such as web or email and phone Refer escalated calls to appropriate levels as needed Kittys Custom CleaningTechnician Team Lead, August 2018- March 2019 Thoroughness and commitment to ensuring spaces are ready for the next day, including taking out trash, tidying, rearranging furniture, and wiping surfaces as needed Sweeping and mopping of floors, as well as vacuuming carpets Sanitizing all of bathroom facilities including toilets, sinks, and showers Restock necessary items (e.g. soap, paper products) Cleaning of mirrors and windows as needed General services and maintenance, such as watering plants, sweeping entry areas, cleaning glass doors at entrances Lockdown facilities at the end of day including locking doors, closing windows, and setting alarm Salvation ArmyJanuary 2018-July 2018Cook Set up and stocking stations with all necessary supplies Preparing food for service (e.g. chopping vegetables, butchering meat, or preparing sauces) Cooking menu items in cooperation with the rest of the kitchen staff Answer, report and follow executive or sous chefs instructions Clean up station and take care of leftover food Stock inventory appropriately Ensure that food comes out simultaneously, in high quality and in a timely fashion Comply with nutrition and sanitation regulations and safety standards Maintain a positive and professional approach with coworkers and customers Everbank U.S.- Jacksonville, FLProcessor III, 07/2016- 11/2017 Liaison with Account Managers to ensure clear communication for underwriting and documentation needs to resolve problems with clients Responsible for calculating borrowers income and debt-to-income ratios adhered to underwriting guidelines to fulfill requirements Maintained and cultivated an effective working relationship with both internal and external customers to achieve highest satisfaction rating Responsible for obtaining and interpreting Automated Underwriting Decision Results, review and meet all FHA Connection (appraisals, Social Security Validation Requested documentation in order to strengthen file and quality assurance to meet sell ability Review and approve third party documents(purchase Contracts, Appraisals, Income Assets) TD Bank U.S.- Jacksonville, FLTeller II, 09/2013- 7/2016 Work in a fast paced environment offering financial solutions for personal and business clients both internal as well as external business partners. Responsible for processing customer daily transactions including loan payments, account servicing, as well as balancing Automated Teller Machines. I am a team motivator/trainer working closely with peers to help them obtain sales goals, CWI goals, product knowledge, services offered, and how to present TD Bank to current and potential clients. Daily tasks include reaching out to employers to schedule onsite visits at their place of business to offer the Bank at Work (BAW) program. I educate their employees on the various products and services TD Bank has to offer them to assist with achieving future financial goals. Ensure compliance with all regulations (BSA & Patriot Act), policies, and procedures. Possess excellent communication skills with the ability to be concise, clear, and consistent. Bank of America- Jacksonville, FLJr. Underwriter/Home Service Specialist II, 10/2006- 01/2012 Liaison with Account Managers to ensure clear communication for underwriting and documentation needs to resolve problems with clients Responsible for calculating borrowers income and debt-to-income ratios adhered to underwriting guidelines to fulfill requirements Maintained and cultivated an effective working relationship with both internal and external customers to achieve highest satisfaction rating Responsible for obtaining and interpreting Automated Underwriting Decision Results, review and meet all FHA Connection (appraisals, Social Security Validation Requested documentation in order to strengthen file and quality assurance to meet sell ability Review and approve third party documents (Purchase Contracts, Title Appraisals, Income, Assets, 1003 & 1008 applications, Credit reports)***Additional work experience available upon request*** Selected Contributions: Recipient of TD Bank Q1 WOW Star Winner 2014. Recipient of Bank of America Spirit Medallion 2007 Top Loan Processor for 3 consecutive quarters with Net Bank Education and SkillsUtica Senior Academy, Utica New YorkJune 1990DiplomaCulinard Institute, Virginia College, Jacksonville FL January 2017- Jan 2018 Presidents ListServSafe Certification 2017Business |
