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Team Lead Service Desk Resume Dallas, TX
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Title Team Lead Service Desk
Target Location US-TX-Dallas
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLECITRIX/VMWARE VDI ENGINEERAccomplished, multilingual, strategic, and goal-oriented professional with extensive experience as an IT Server, VDI engineer, network operation center senior specialist, technical analyst, professional services specialist, and team lead of the service desk. Strength in creating an inclusive culture with strong communication and teamwork that benefits the entire organization. Strategic and solutions-driven, adept in maintaining an agile and adaptable work approach. Influential change agent who thrives in fast-paced environments.KEY SKILLSCITRIX VDI Environment Program Management Windows Server 2000, 2003, and Windows Server 2008Unix Solaris 9 and 10 Fluent in French & Italian & Arabic Cross Collaboration Communication Team Building EfficiencyPROFESSIONAL EXPERIENCECommScope Inc. June 2015  June 2024Server Management Engineer, VDI VMware/CITRIX EngineerRole and responsibility:Citrix VDI team lead responsible for designing, configuring, deploying, monitoring, and supporting the CITRIX VDI environment.Deployed and configured new VDI machines or publishing applications whenever needed in either dedicated or random machines.Worked closely with NOC, Service Desk, Networking, and Storage teams for monitoring, and troubleshooting issues or for new deployments.Worked in Active Directory to create and organize groups of machines or users.Updated Hardware firmware or deployed OS updates as well as taking care of security endpoint installation or updates.Led weekly CITRIX team meetings and reported to the manager and director.Worked with the Windows team in servers deployment, and took a role in different types of projects such as site refreshments or global software updates.Managed VDI/Windows tickets queue.Bank of America May 2014  June 2015CyberArk Security engineer.Was part of a project to deploy, configure, and set up CyberArk across the enterprise of Bank of America.Was in Addison TX.My role was evolving in building the servers that are needed with the right OS and also working with the software engineers in hardening the OS to match CuberArk requirements.Deployed CyberArk software.Worked extensively on testing, reporting to developers, and retesting until the needed result.United Nations, UNAMID September 2008  October 2013Server Management Engineer.Created, deployed, and maintained VMware virtual infrastructure.Installed, deployed, and maintained virtual servers.Installed, deployed, and maintained VMware View 5.Created Virtual Desktops, and deployed and maintained them.Deployed, managed, and maintained Virtual Storage (MSA, EVA).Installing, configuring, and administering Blade c7000 servers and Enclosures.Candidate's Name  EMAIL AVAILABLE Page 2OTHER RELEVANT EXPERIENCECGI-Secure Channel, Ottawa, Ontario Network Operation Center Senior SpecialistEDS Canada, Ottawa, Ontario Exxon Mobil/IOL Help desk as a System AnalystEverest Broadband Network, NYC, New York Professional Services SpecialistBell Canada Evening Shift Team LeadEDUCATION & PROFESSIONAL DEVELOPMENT & CERTFICATIONSHP Blade System and Storage Certificate HPSymantec Endpoint Protection 12.0 Certificate SymantecOnline class of VM Ware View 5.0Online class of VM Ware VSphere 5.0Certificate-Operational Logistical Support of Un Peacekeeping Missions Peace Operation Training InstituteCertificate-Logistical Support to United Nations Peacekeeping Operations \ Peace Operation Training InstituteCertificate-The Conduct of Humanitarian Operation Peace Operation Training InstituteITIL Certificate University of Ottawa, OntarioCertificate of Network Security Specialist (Cisco, UNIX and Check Point) Orion Institute of Technology, NYC, NYCertified Novell NetWare 4.11 AdministratorCertificate of Microcomputer Software Technician Heritage College, Hull, QuebecBachelor's degree in Geological and Mining EngineeringThe University of Science and Technology of Hawari Bou Medicine, University of Ottawa, and Carleton University

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