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Dynamic professional with 22 years of distinguished experience in the competitive realm of medical sales, now equipped with CompTIA A+ certification and poised to embark on a rewarding career as a Helpdesk Specialist. Proficient in leveraging technical expertise gained through certification to diagnose and resolve hardware, software, and networking issues effectively. Adept at building strong client relationships, I bring a proven track record of exceptional communication, problem-solving, and customer service honed over two decades in sales. Eager to apply my unique blend of technical acumen and client-facing skills to provide outstanding support to end-users, contributing to the seamless operation of your organization's IT infrastructure. Ready to embrace new challenges and dedicated to ongoing professional development, I am committed to delivering top-tier service while continuously expanding my knowledge and capabilities in the IT field.Candidate's Name
Medical Sales RepresentativeCultivated and maintained relationships with a diverse client base, scheduling and conducting engaging meetings to understand their needs and challenges. Presented pharmaceutical and medical device products to healthcare professionals, effectively showcasing product benefits and persuading clients to make informed purchasing decisions. Conducted thorough needs assessments to recommend tailored product solutions, resulting in increased client satisfaction and loyalty.Provided exceptional after-sales support, promptly resolving issues and nurturing long-lasting relationships with clients to drive repeat business. Organized and facilitated conferences, seminars, and group events for medical professionals, fostering collaboration and knowledge exchange within the industry. Actively participated in industry events, training sessions, and educational workshops to stay updated on market trends and competitor strategies. Conducted comprehensive market research on competitor products, pricing, and market dynamics to inform strategic decision-making and optimize sales performance. Generated insightful sales reports and territory analyses, providing valuable insights to management for informed decision-making and resource allocation. Managed purchase orders efficiently, ensuring seamless processing and optimizing customer satisfaction.Investigated customer complaints, developed effective solutions, and provided detailed reports and recommendations to management for continuous improvement. Maintained accurate records of sales activities, enabling informed decision-making and facilitating historical analysis for future strategic planning. Street Address  YearsSUMMARYPHONE NUMBER AVAILABLE EMAIL AVAILABLE  271 W Olive St, Westville, NJ, 08093 Dolores J RoizPROFESSIONAL EXPERIENCECERTIFICATIONS & EDUCATIONSKILLSCompTIA A+Open Mind English Program CertificationMindfullness Meditation CertificationCLIENT RELATIONSHIP MANAGEMENT: PROVEN ABILITY TO CULTIVATE AND MAINTAIN STRONG RELATIONSHIPS WITH DIVERSE CLIENTS, ENSURING SATISFACTION AND DRIVING REPEAT BUSINESS.NEEDS ASSESSMENT: EXPERTISE IN CONDUCTING THOROUGH NEEDS ASSESSMENTS TO UNDERSTAND CLIENT REQUIREMENTS AND RECOMMEND TAILORED PRODUCT SOLUTIONS.EVENT COORDINATION: PROFICIENT IN ORGANIZING AND FACILITATING CONFERENCES, SEMINARS, AND GROUP EVENTS FOR MEDICAL PROFESSIONALS, FOSTERING COLLABORATION AND KNOWLEDGE EXCHANGE.MARKET RESEARCH: EXPERIENCED IN CONDUCTING COMPREHENSIVE MARKET RESEARCH TO ANALYZE COMPETITOR PRODUCTS, PRICING, AND MARKET TRENDS, INFORMING STRATEGIC DECISION-MAKING.SALES REPORTING: STRONG ANALYTICAL SKILLS IN GENERATING INSIGHTFUL SALES REPORTS AND TERRITORY ANALYSES, PROVIDING VALUABLE INSIGHTS TO INFORM BUSINESS STRATEGIES.ORDER MANAGEMENT: EFFICIENTLY MANAGE PURCHASE ORDERS, ENSURING SEAMLESS PROCESSING AND OPTIMIZING CUSTOMER SATISFACTION.PROBLEM RESOLUTION: SKILLED IN INVESTIGATING CUSTOMER COMPLAINTS, DEVELOPING EFFECTIVE SOLUTIONS, AND PROVIDING DETAILED REPORTS FOR CONTINUOUS IMPROVEMENT.CONTINUOUS LEARNING: COMMITTED TO CONTINUOUS PROFESSIONAL DEVELOPMENT, STAYING UPDATED ON INDUSTRY TRENDS AND ADVANCEMENTS THROUGH CERTIFICATIONS LIKE COMPTIA A+.TECHNICAL PROFICIENCY (FROM COMPTIA A+): PROFICIENT IN HARDWARE AND SOFTWARE TROUBLESHOOTING, SYSTEM MAINTENANCE, AND IT SUPPORT, ENHANCING ABILITY TO SUPPORT CLIENTS' TECHNICAL NEEDS.UNDERSTANDING OF NETWORKING CONCEPTS, INCLUDING TCP/IP, DHCP, AND DNS. KNOWLEDGE OF INDUSTRY-STANDARD PROTOCOLS AND TECHNOLOGIES USED IN IT ENVIRONMENTS, SUCH AS RAID, VPN, AND REMOTE DESKTOP SERVICES. ABILITY TO PERFORM DATA BACKUP AND RECOVERY PROCEDURES TO SAFEGUARD IMPORTANT INFORMATION AND MINIMIZE DATA LOSS.FAMILIARITY WITH SYSTEM ADMINISTRATION TASKS, INCLUDING USER MANAGEMENT, FILE PERMISSIONS, AND SYSTEM MAINTENANCE.FAMILIARITY WITH OPERATING SYSTEMS, INCLUDING WINDOWS, MAC OS, LINUX, AND MOBILE OPERATING SYSTEMS.UNAN UniversityBachelor of International MarketingCaregiving for the elderlyNutrition and Health Certification