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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLETeam LeadPearl Interactive NetworkAugust Street Address to May 2023 Keep senior management informed about recurring issues or problems Answer staff questions, provide guidance and feedback to team members Train new employees Measure performance with KPIs such as call interruptions, calls waiting, etc. Ensure adherence to company's policies and procedures Customer Service Work From Home Email Support Specialist for over 50 agents. Remote WorkCustomer Service RepresentativeGMR Processing - Doraville, GASeptember 2019 to December 2020Inbound and outbound call centerCollections 150+ calls a day3rd party collectionsEnrollment SpecialistUnitedHealth Group - Atlanta, GAMay 2018 to May 2019 Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Customer Service RepresentativeWiproJune 2017 to May 2018Ability to multi-task, prioritize and escalate when appropriate.Self-directed and able to work within a team environment.Good problem-solving and analytical skills.Work Experience*Authorized to work in the US for any employerFriendly, professional telephone manner and strong interpersonal skillsIT troubleshootingRemote supportMicrosoft office supportCall center environmentCustomer Service Representative/Call CenterConvergys - Valdosta, GAMay 2015 to August 2017Valdosta, GA - Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Collections Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Customer Service RepresentativeELEAD1ONE - Valdosta, GAMarch 2013 to 2015Collections/Call CenterGenerated leads for new sales through telephone and email contact with customers. Communicated all merchandise needs or issues to appropriate supervisors. Top campaign in the company and I met my weekly goals in generating new leads. EducationAbraham Baldwin AgricultureCollege 2012 Customer Service Data Entry Medicare Medicaid Shipping Shipping Receiving Logistics Telemarketing Technical Support Analysis Skills Business DevelopmentSkills Cold Calling Microsoft Excel Microsoft Word Management Negotiation Account Management MarketingKristel TaylorEMAIL AVAILABLETeresa AbbottEMAIL AVAILABLEAmanda BaileyEMAIL AVAILABLEReferences |
