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Employee Guide to Installing and Clocking In to JM Connect App:Step 1: Search for JM Connect in your device app store and download. It looks like this: Step 2: Click the app to open.Step 3: You must click Allow to get notificationsStep 4: You must click Always Allow to clock in and for the app to work properly Do not choose Only While Using the AppStep 5: Once the app is open, click on the Clock in/out icon Step 6: You must click the top button, Clock in for your time punch Step 7: To clock out, you must click the top button, Clock out Troubleshooting:1. Forgot password: Call supervisor2. Error message: Unable to find your location?Please make sure you are inside the location. You are either not in the location to clock in OR your supervisor did not mark you trained in the location in the Janitorial Manager system.3. Error message: String was not recognized as a valid DateTime. Please check your connectivity. Do you have a strong internet connection? Is your phone trying to connect to the building wi-fi while you are clocking in? Try both Wifi (if available) and LTE/data.4. Do you have the latest version of JM Connect? Uninstall and reinstall the app to be sure.5. Make sure location permissions are set to Always for JM Connect. 6. Make sure your phones operating system is updated to the latest version. You can find this information by clicking the icon below:iPhone Android7. If you have an Android device, clear the cache on your device: a. In Settings, go to Apps/Applications and locate JM Connect. b. Click Storagec. Clear Cached. Log out and back into JM Connect8. If you have an Android device, make sure all permissions are enabled: a. In Settings, go to Apps/Applications and locate JM Connect b. Select JM Connectc. Click Permissionsd. Turn on all permissionse. Log out and back into JM Connect9. Turn phone off and back on10. If using data, check with your phone provider to make sure you have data available. 11. Make sure your device has cellular data enabled. a. iPhone:i. In Settings, go to Cellularii. Turn on Cellular Datab. Android:i. In Settings, go to Network & Internetii. Click Mobile Networkiii. Turn on Mobile Data12. Make sure JM Connect has cellular data enabled. a. iPhone:i. In Settings, locate JM Connect.ii. In JM Connect settings, make sure Cellular Data is turned on. b. Android:i. In Settings, go to Apps/Applications and locate JM Connect. ii. Click Data Usageiii. Turn on Background Data and Unrestricted Data Usage 13. Close other running apps. It could be a memory issue on the device. 14. Make sure battery saver or low power mode is not turned on. This could restrict app functions.If you have tried all of these steps, please call (567) 803-0096 or email support@janitorialmanager.com. Support will need the following information: a. Type of phone (iPhone 8, Samsung Galaxy s10, etc.) b. Current software version/operating system on device (iOS 12.4.1, Android 10) c. Service you use (AT&T, Verizon, etc.)d. Troubleshooting steps completed (listed above)e. What is the specific issue? (What screen are you on, what is the issue that is occurring, any error message that is listed, etc.) f. How long has the issue been occurring?