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Title Customer service representative
Target Location US-MI-Greenville
Email Available with paid plan
Phone Available with paid plan
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                                                                       603 West Orange Street

Jeanette A                                                             Greenville, MI Street Address
                                                                       PHONE NUMBER AVAILABLE
                                                                       EMAIL AVAILABLE


Lawrence
Objective: My goal is to use my skill set and experience to help a
company grow. At the same time I would like to maximize my
potential. With my experience in communication and adaptivity to my
current position, I am able to learn where my experience could be
useful for my future employment.

Experience:
CR Support, Byrne Electrical Specialists: 08/2017 - Present
Handline customer service, including phone calls, account and
order inquiries. Order entry. Verification that orders are
completed accurately. Handling orders and the requirements of
the daily inventory for the orders. Processing paperwork for
orders and ensuring the accuracy of the BOM requirements to
manage the requirements of the orders.
Director of Personnel, Serenity Point Recovery:
08/2015-07/2017
Plan and execute new employee orientations. Conducted daily
coordinations with each department on staffing needs. Identify
staff vacancies and recruit, interview and select qualified
applicants. Utilized employment data bases for potential staff.
Conducted HIPPA, Bloodborne Pathogens, Harassment and
review of the handbook on all new hires.
Conducted drug screening and background checks for all
potential staff. Analyze training needs to design employee
development, language training and health and safety programs.
Scheduled new staff for appropriate policy and procedures
training. Completed all personnel files and made sure they were
accurate.Remained current on all HR laws and regulations.
Continued to make sure all staff files were accurate for 130+
employees.

Department Manager 1 & 2, McDonald's: 05/2009-07/2015
Open and Closing duties. Daily, Weekly and Monthly inventories.
Ensure all staff involved with inventory is correctly placing stock.
Lead between 10 - 15 crew members per shift.
Call Center Rep. Data Entry Claims, ASR Corporation:
01/2005-11/2008
Duties included answering incoming calls on a 15 line phone
system. Completed data entry for UB92; HICFA and Dental
claims. Also completed dental pre-determination.

Facility Coordinator, Cerner Corp: 04/2001-10/2002
Prepared the training facility. Insured hotel/transportation
reservations were correctly booked. Handled order of supplies
for clients and associates. Primary responsibility was
customer service. Assisting as an administrator for upper-level
management, on-site and virtual associates located within the
training facility. Managing all aspects of customer training.
Assisted subordinates and supervisors in identifying and
resolving problems. Created the facility coordinator manual. Set
up all aspects of a training event.



Relevant Skills:


  Typing 70+ WPM
  Professional phone presence
  Wage analysis reports
  Proficient with interviewing and identifying applicants' skills and
determining the best possible fit with the company
  Ensuring accurate files for each employee
  Claims entry and data entry
  Familiarity with Microsoft Office, i.e. Word, Powerpoint and
Excel



Education:
No, General, Warsaw Community HS, IN, 2 year(s)
Yes, General, Shawnee Mission East HS, KS, 2 year(s)
No, Business Management, Kaplan College, IA On-Line, 2
year(s)
Yes, Business Administration, Penn Valley Comm. College
Kansas, MO, 2 year(s)

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