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Pine Brook, New Jersey | PHONE NUMBER AVAILABLE | EMAIL AVAILABLECustomer focused individual with a track record of customer satisfaction and successful team collaboration through clear communication and a proactive approach. Seeking a position in customer service to implement skills and grow in field.RELEVANT SKILLSCustomer Service Communication Empathy Patience Positive Attitude Team Collaboration Stress ManagementEDUCATION Bryan Adams High School Dallas, Texas 05/2014 University of North Texas Denton, Texas 08/2018Major: Biomedical Engineering Minors: Mechanical Engineering, MathRELEVANT EXPERIENCEFulfillment Center Associate I Amazon, Somerset, New Jersey 08/2021 - Present Utilized SureSort machine in 5LB sort department to sort packages and identify and rectify inefficiencies, resulting in improved sort techniques and a 20% increase in sort-rate Collaborated and communicated with others in Fluid Load (Truck Loading) in a fast paced, high stress environment, resulting in an efficient and safety-conscious workplace setting Displayed versatility and ability to multitask by becoming cross trained as a water spider (tote redistributor) and tape remover while working at sortTeam Member Whole Foods Market, Parsippany, New Jersey 08/2022 - 02/2023 Demonstrated exceptional customer service skills by addressing inquiries, resolving concerns, and ensuring a positive shopping experience, resulting in multiple 5-star feedback reviews from customers Completed cashier transactions, consistently maintaining the required item scan rate and processed 100+ customer s transactions daily Assisted store shoppers during peak seasons by collaborating with associates and swift fully collecting remaining items on order list, reducing shoppers shopping time by an average of 20%Delivery Driver Grubhub, Madison, New Jersey 01/2022 - 05/2022 Demonstrated exceptional route optimization skills, reducing average delivery times by 10% and improving overall delivery efficiency, resulting in increased customer satisfaction Employed effective communication and teamwork while collaborating with restaurant staff, ensuring smooth order pickup processes and fostering positive working relationships Utilized the Grubhub App to notify customers of order pick up, drop off, and any inconveniences that caused delay of delivery |
