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Click here or scroll down to respond to this candidateCandidate's Name
Information Technology ProfessionalMiramar, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional summery of qualificationsAuthorized to work in the US for any employerWork ExperienceDeskside Support TechnicianProSource IT/ Broward Health (contract)-Fort Lauderdale, FL June 2024 to Present PC imaging and deployment Epic application testing Enterprise account creation Networking with Switches and cable management Connecting users to local, and network printers Microsoft Windows 10 and 11 support Microsoft 365 support along with A/V support for Teams Assigning Organizational Units, and security groups using Active directory Deskside Support TechnicianHays/One Home Health (contract)-Miramar, FLNovember 2022 to Present Credential management Account creation Asset management and logistics Application Support Resolving tickets Via Solar Winds network maintenance Windows device Trouble shooting /break fix and repairs Device imaging and deploymentSystems AdministratorHCL Americas/Rite Aid (contract)-Aberdeen, MDApril 2021 to September 2021 Unix/Linux systems admin Deskside support/Trouble shooting/break fix Credential management Server maintenance Resolving tickets with service now Windows pc maintenance and repairDesktop Support TechnicianApex Systems/XPO Logistocs. (Contract)-Aberdeen, MD October 2020 to January 2021 Resolving tickets within Service Now Linux Workstation maintenance and repair Windows pc maintenance and repair Zebra Label printer repair and device configuration for multiple label sizes Hardware repairs on all equipment Adding devices to multiple print servers Managing devices within WMXDesktop Support TechnicianApex Systems/Johns Hopkins University. (Contract)-Baltimore, MD March 2020 to July 2020 Resolving service tickets within Service Now Managing enterprise users and groups within Active Directory Imaging deployment with Windows 10 pc's and tablets PC hardware repair Assisted users with software issues via remote tools Worked with Hopkins CTS Covid-19 Rapid response team Recording EngineerLocker Room Entertainment-Owings Mills, MDAugust 2019 to March 2020 Audio recording and mixing Digital mastering PC repair LAN Support/ network management Acoustic room tuning Podcast Production Project managementHelp Desk TechnicianBlack Turtle Services/Leidos. (Contract)-Baltimore, MD January 2019 to August 2019 Managed enterprise users credentials within a Windows10 environment Trouble shooting within outlook: managing users ost./pst. files, assisting users in creating additional mailboxes and distribution groups,assisted users with issues utilizing Webex with in the outlook calendar. Assisted users with network drive mapping within windows 10 environment Managed client network access using Active Directory Managed Users VPN access using Active Directory Added users to exception groups to gain access to domain Accessed users machines remotely via Skype for business and Ivanti Management Console Recorded Users requests within the Service Now ticketing system Routed users request tickets to various specialized support teams using Service Now Medical Collection SpecialistReceivables Outsourcing LLC-Timonium, MDSeptember 2018 to January 2019Medical debt collectionMedical Insurance billingProcessing electronic paymentsWireless Support SpecialistMTA Maryland. (Contract)-Baltimore, MDFebruary 2018 to August 2018 Activating and maintaining wireless equipment Ordering wireless accessories for end users Configuring mobile outlook access for end users Trouble shooting mobile devices and softwareCustomer service \ CollectionsDelmarva Capital-Baltimore, MDJanuary 2015 to February 2018 Account analysis Collections on accounts 150 days or more delinquent Initiate settlements Handling sensitive customer information Take inbound/outbound calls at high rate dailyCustomer Service RepresentativeEducation Affiliates-Baltimore, MDJune 2013 to January 2015 Customer Service liaison for colleges and institutes Solicit prospective students on available courses and programs Follow up and reschedule informational correspondence Managing and maintaining outlook calendar Facilitating connection between clients and potential students Researching and staying abreast of current trends and schedule changes for school EducationDiplomaWoodlawn High SchoolCertificationHome Builders Institute - Woodstock, MDSkills ServiceNow (5 years) Mobile Devices Microsoft Windows (8 years) Remote Access Software (5 years) LDAP VoIP DHCP WAN VMWare Microsoft Office Linux Network security Google Suite Microsoft Windows Server SharePoint Azure (2 years) Citrix Solarwinds Workday Active Directory Bomgar Firewall SaaS PeopleSoft SCCM Warehouse management system IT support Visio Mac OS Microsoft Outlook Software troubleshooting Computer literacy Live chat LAN DNS Network Support Operating Systems PowerShell VPNAdditional InformationTechnical Skills Well-versed in installing windows, software, applications, antivirus and patches Working knowledge of networking devices and printers Experience in backup and image management software User of Microsoft Office Applications (Word, Excel, PowerPoint and Access) Able to configure VPN and server/client side hardware and software Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results Skilled in installing, repairing and troubleshooting hardware including Windows-based PC platform hardware and peripherals Proficient in working without supervision Ability to work with users remotely Proven record of managing time and priorities effectively Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8 Committed to expand knowledge of new and related technical concepts Interpersonal Skills Exceptional organizational skills Excellent customer service acumen Analytical and problem solving skills Project management skills: Influencing, leading, negotiating and delegating abilities Outstanding communication skills to relate with team members and support workers |
