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Candidate's Name , PMPPHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInSenior IT Program Manager & Digital Transformation LeaderAccomplished IT leader with over 20 years of experience driving technological innovation, digital transformation, and operational excellence across global enterprises. A PMP-certified professional and Google Cloud Certified Digital Leader, recognized for delivering complex, large-scale projects, including cloud migrations, service management overhauls, and compliance initiatives at Fortune 500 companies. Adept at managing multi-million-dollar budgets, building and leading high performing teams, and aligning IT strategies with organizational goals. An innovative problem-solver and strategic thinker, with a proven track record of developing influential relationships with stakeholders, optimizing processes, and achieving significant cost savings. Passionate about leveraging cutting-edge technologies to drive transformational change and deliver measurable outcomes in todays rapidly evolving digital landscape.AREAS OF EXPERTISEDigital Transformation IT Strategy IT Governance Technical Program Management Stakeholder RelationshipManagement Business IT Solutions Cloud Migration & Management Service Management Process Improvement &Optimization Team Leadership & DevelopmentPROFESSIONAL EXPERIENCEMAVEN WAVE, an ATOS Company Principal Consultant, Digital Transformation 2020 PresentProgram Manager for Google Cloud Platform (GCP) initiatives, providing services for companies undergoing digital transformation, delivering tailored solutions to over 20 clients and driving impactful change across various industries.Delivered transformational projects at 7 Fortune 500 companies, including 3 in the Fortune 50, ensuring successful execution and measurable outcomes.Managed end-to-end program delivery through the full program management lifecycle, from initial scoping to final implementation.Oversaw multi-million-dollar budgets and led large program delivery teams, consistently delivering an average of $5M in value annually.Planned and executed migrations to GCP from self-hosted or other cloud-based platforms, ensuring seamless transitions and minimized disruption.Coordinated key activities between clients and implementation teams, ensuring alignment and successful project outcomes.Scoped services, managed budgets, and provided consulting on delivery strategy and governance to optimize programperformance and client satisfaction.GLOBAL PAYMENTS Director IT Operations 2013 2020Strategic LeadershipReceived the CEO Circle of Excellence Award (2018) and CIO Achievement Awards (2017 and 2019) for outstanding contributions to IT and service management.Directed and ensured delivery of compliance-related activities for FFIEC, PCI (2.0 and 3.0), and SSAE-16 standards.Developed Data Loss Prevention (DLP), Risk Management, and Security programs within G Suite and Google Cloud Platform (GCP).Enhanced service and performance management by overhauling reporting and analysis frameworks.Cloud Transformation ProjectsOrchestrated major projects migrating corporate systems to the cloud, significantly improving performance, service quality, and cost efficiency.Migrated MS Office and MS Exchange services to Google G Suite for 25,000 users across 33 countries, resulting in $2M in annual savings.Rationalized IT tools and services during the Global Payments acquisition of Heartland Payment Systems, achieving multimillion-dollar synergy savings.Deployed Mobile Device Management (MDM) services, securing over 7,000 previously unsecured endpoints, enhancing compliance and operational efficiency.Implemented a multimillion-dollar Asset Inventory Management System, improving compliance and establishing a newstandard for monthly reporting.Service Management OverhaulRebuilt the Service Management department by hiring new staff, overhauling budgets, and updating partner relationships.Enhanced operational stability, enabling sales channels to leverage it as a market differentiator in client discussions.Empowered employees with self-service tools, improving user experience, collaboration, and enabling work from any device.Developed operations teams to support Cloud administration and Core/Edge IT business services, fostering a moreconnected and efficient global company.VENTIVE TECHNOLOGY (AON eSolutions) 2010 2013Senior Manager IT Governance 2012 2013Manager IT System Administration 2010 2012Leadership & Team ManagementManaged diverse teams responsible for Client Facing Support, IT Support, Data Center Technology Operations, Release Management, Enterprise Monitoring Services, Server Support, and Application Support.Created two high-performing operations departments from scratch, including recruiting and hiring resources, achieving 100% retention over 2 years.Reduced staff turnover rate from over 100% to 15% within 18 months through effective leadership.Led strategy and process improvement efforts across IT, focusing on ITIL problem management, code delivery, andsupport tiering strategy.Strategic Initiatives & PartnershipsGoverned key strategic partnership with AON corporate partners to leverage operational efficiencies and capital expenditure savings, leading to significant improvements in service offerings.Implemented a 24-hour technical support operations team supporting hosted systems in the US and Europe.Consolidated hosting services from 2 Data Centers into a single location, resulting in over $2M in savings over 3 years.Managed operations budget of up to $5M annually during a data center migration, ensuring fiscal responsibility andstrategic investment.Technology Implementation & OperationsLaunched new technologies including Microsoft Service Center 2012, McAfee Data Loss Prevention, Endpoint Encryption, Microsoft Terminal Services, and SAAS model MS Outlook.Managed server administration and data center operations for a global software development firm.Consolidated 3 LDAP systems into a single system, increasing efficiency and reducing password management overhead.Consolidated three trouble ticket systems into a single system, lowering hosting costs and enhancing organizationalcompliance with issue reporting.Compliance & Process ImprovementDeveloped and implemented a HIPAA compliance program culminating in URAC certification, ensuring adherence to industry standards.Instituted a process improvement program, enhancing compliance and reducing service request response times.Executed HIPAA compliance strategies for servers, workstations, and storage, maintaining regulatory compliance.Executed the successful move of a main office, including 120 staff and all associated servers and access services, withminimal disruption.Client Support & ConsultingProvided IT services for a diverse global staff of over 500, supporting client-hosted systems, development efforts, UAT, QA, and sales.Provided support and consulting services for clients self-hosting eSolutions developed applications.Led the design and migration to a state-of-the-art data center for hosting operations, enhancing the company's technical infrastructure.PRICEWATERHOUSECOOPERS (PWC) Manager, IT Computer Operations 2009 2010 Delivered IT services and support in a 24/7 NOC for one of the worlds largest professional services firms.Pioneer member of a team of 5 that established a new world-class Data Center NOC, which grew to over 25 personnel.Implemented key operational initiatives at the new data center, including media management, tracking software setup, staff training, documentation, and process improvements.Provided advanced support for a Windows server environment consisting of over 4,000 servers.Coached and mentored NOC staff in IT services, Windows administration, event management, and career development.Participated in the hiring process by interviewing prospective NOC staff and contributing to candidate evaluations.Provided strategic support and advice on monitoring framework and strategy for data center operations.ATLANTICUS (CompuCredit) Manager, Availability Services 2006 2009Managed a global team of onshore and offshore resources, providing monitoring services, performance data, and systems analysis to IT organizations across 30 sites for a financial services firm with over 1,500 employees.Established and implemented an offshore operations support team, enhancing daily operations and expanding the scope of technical support and maintenance services offered to business stakeholders.Led a project team in the successful implementation of HP Software Monitoring Solution on over 800 devices, including the design of alert systems, performance reports, and system support frameworks.Developed and prepared comprehensive metrics reports trained and coached support staff and documented standard operating procedures to ensure consistency and efficiency within the department.Implemented a cost-effective Virtual Server monitoring solution, significantly reducing expenses compared to conventional server monitoring options.Achieved substantial cost savings through competitive bidding, consolidating multiple monitoring and supportapplications, and continuously reviewing and optimizing service utilization and business requirements.GWINNETT COUNTY PUBLIC SCHOOLS CRM Solutions Consultant 2006Served as Principal Engineer, Implementations Analyst, Process Analyst, Reporting Analyst, and Systems Administrator for the CRM solution in the IT department of the largest employer in Georgia.Led the gathering of requirements from the Information Management Division, focusing on process, tool function, reporting, and workflow for a new CRM system, successfully implementing it within 4 months.Conducted user acceptance testing and quality assurance, and trained over 400 users, ensuring smooth adoption of the new CRM system.Managed and completed over 90 feature requests, utilizing expertise in ASP development, ITIL best practices, and Magic Systems administration.Developed and implemented application management procedures, including feature requests, release processes,license, and content management, enhancing CRM system efficiency and organization.EDUCATION & CERTIFICATIONSUniversity of Georgia, Athens, GA Bachelor of Arts, History & Political ScienceGoogle Cloud Certified: Cloud Digital Leader Google, Expires April 2027, Credential ID: UJIhNUProject Management Professional (PMP) Project Management Institute, Expires April 2027Google Project Management Google, January 2024, Credential ID: 244APANLVVH5Payment Card Industry (PCI) PCI Security Standards Council, 2015-2018ITIL Foundation Certification Training ITIL 2.0 FoundationsMicrosoft Certified Systems Administrator (MCSA)CompTIA Network+ CompTIACompTIA A+ CompTIA |
