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Jacksonville, FLPhone No.:PHONE NUMBER AVAILABLE E-Mail: EMAIL AVAILABLELINKEDIN LINK AVAILABLEProject / Program ManagementAn accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value driving high-level project and operations managementas well as expertise in overseeing staff recruitment and leadership functions in high-growth environments. Skilled in successfully developing and overseeing project budgets, schedules, staffing requirements, and life cycle tasks to comprehensively manage all facets of imple- mentation and execution. Holds credit for developing new markets from scratch and consistently enhancing revenue with the focus on top-line & bottom-line performance; excels in formulating strategies plans to facilitate the attainment of business targets. Articulate communicator with exceptional mentoring skills in transforming a low-performing team to a high caliber workforce coupled with proven abilities to understand people psychology backed by confidence to interact with individuals at all levels.Skill Areas: Global Team Leadership Program Management Product Management Project Management Service Delivery Circuit Procurement Budget Planning & Administration Vendor Management & Relations Strategic Planning Risk Assessment & Management Business Development Product Marketing RFQ & RFP Processes Account Management Problem-Solving Leadership Strong Interpersonal Skills Ana- lytical Skills Client Relationship Management Team Management Outstanding Communications Skills PROFESSIONAL EXPERIENCESTOCKELL CONSULTING BAYER REMOTE (April 2022 PRESENT) Project ManagerResponsible for managing the HITRUST and ISO 27001 security certification efforts for Bayer Digital Solutions.Communicate and collaborate with leadership of IT, Human Resources, Software Development, Quality Manage- ment, Product Management, Engineering, Legal, Training, Cyber Security and other departments.Manage requests and deliverables from external HITRUST/ISO advisors and auditors.Lead efforts to discover the companys policy and procedure documentation to determine any documentation gaps.Conduct meetings with company SMEs and external advisors to understand certification requirements related to their departmental processes and to determine any process gaps.Manage all required technical gap remediation efforts in an agile environment for certification readiness.Manage vendor service agreements, purchase orders and invoices related to security certification. SOC TELEMED RESTON, VA (April 2018 DECEMBER 2021) Senior Project ManagerResponsible for developing and growing the PMO organizationally and culturally within the company.Oversaw internal cross-departmental and external customer projects.Collaborated with executive leadership and senior leadership of IT, Application Development, Product Management, Marketing, and Operations.Integral in instituting the companys Revenue Cycle program processes and overseeing client implementations.Spearheaded the companys HITRUST certification and SOX compliance efforts from start to finish.Developed the PMO playbook offering a framework for managing projects and educating company personnel. TIME WARNER CABLE - HERNDON, VA (June 2010 - DECEMBER 2017) Senior Manager - Circuit Operations and Implementation (2014-2017)Responsible for directing internal order processes to optimize service delivery for internal customers. Manage RFQ, order entry, and status update functions.Collaborated with customers and vendors on design solutions, requirements, and pricing for internal projects.Partnered with managers of multiple business units to meet service delivery goals and objectives. Page 1Candidate's Name
E-Mail: EMAIL AVAILABLEOversaw sales engineering and project management function from conceptualization to execution by interfacing with internal network and operations groups to coordinate timely handoff.Developed TWC's internal order process and team to enhance the reliability and efficiency of internal orders.Grew internal order program volume from 0 to 1,000+ orders per year with an annual budget exceeding $15M.Oversaw a $36M budget for the Type II program to meet all cost and performance goalsSpearheaded audit efforts that identified and eliminated inefficiencies - achieving $5M in annual cost savings Program Manager - Type II (2010-2014)Directed the companys Type II program by managing order and implementation processes while collaborating with sales engineers and vendors on design solutions, requirements, and pricing for RFPs and RFQs.Oversaw program budgets and approved all invoices related to the Type II program.Secured contracted orders with service providers, Served as the primary contact on invoice issues and liaised with TWC's third-party invoice auditor.Orchestrated orders database and responded to all requests for historical data.Dexterously designed model for and launched corporate Type II program as well as built the initial program team. FANNIE MAE - HERNDON, VA (SEPTEMBER 2006 - JUNE 2008) Project Manager - Risk Management (2008)Worked with business and technical leads to ensure compliance to corporate policies and regulatory requirements.Addressed application issues by tracking trouble tickets, ensuring timely completion and verify all requirements.Carried out quality assurance reviews for compliance and briefed the findings/resolutions to appropriate managers.Orchestrated new project plans, process documents, requirements, and dashboards that improved transparency.Executed all incident, waiver, and risk tickets assigned to the team. Project Manager - Audit (2006- 2007)Accountable for GFEE, Impairments, Whole Loans and other business units by working with corporate audit admin- istrators and external auditors to distinguish audit requirements, develop timelines, and complete audit projects.Laid out priorities for updated project plans and oversaw dashboard or database information tracking audit activities.Led Fannie Maes overall approach towards executing audits for Defects, Change, and Release.Completed or remediated all SOX-related deliverables within deadlines. COMCAST - WASHINGTON, DC (AUGUST 2003 - MARCH 2006) Product ManagerServed as a subject matter expert managing digital cable, HDTV, PPV, DVR, and high-speed Internet products.Conceptualized and executed end-to-end marketing strategy, focusing on growth opportunities.Oversaw product beta testing and launch phases, directed product-related communications, forecasted revenue performance, and managed budgets for each product line.Integral in launching new Video on Demand, HDTV, DVR, and home networking platforms. PRIOR EMPLOYMENT DETAILSPAX TV - WASHINGTON, DC, DIRECTOR OF CABLE RELATION 2001-2002 THE BOX MUSIC NETWORK - MIAMI BEACH, FL, DIRECTOR OF AFFILIATION RELATIONS 1998-2002 THE BOX MUSIC NETWORK - MIAMI BEACH, FL, PROJECT MANAGER OPERATIONS 1995-1998 BEATRICE/HUNT-WESSON - ORLANDO, FL, SALES, AND MARKETING MANAGER 1988-1995 PROFESSIONAL DEVELOPMENT & CREDENTIALSBachelor of Science Business Administration - Finance - University of Florida Certifications:Project Management Institute - Project Management Professional (PMP #2695310) Scrum Alliance Certified Scrum Master (CSM#1331420) Metro Ethernet Forum - Carrier Ethernet Certified Professional (MEF-CECP) Page 2 |