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Click here or scroll down to respond to this candidateCandidate's Name
M: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary: Highly motivated customer service rep, with 10 years of customer service/car sales experience, including networking, communication and customer service excellence. Track record of exceeding sale goals in competitive environments. Partner with diverse customers using consultative selling techniques and customer expectations through matching the customer needs.Highlights: Exceptional Customer Service Reliable Excellent Communication Skills Strong Work Ethic Friendly Energetic Approachable Team Player Great computer typing and operating skills Always ready to learn new traits Experience with inbound/outbound callsExperience:Sales Specialist: August 2021-CurrentEvolution Cars- Selling used vehicles to people in and out of state Keeping up with customers credit applications and qualifications Presenting vehicles and performing test drives to potential customers Presenting down payments and monthly payments to potential customers Going over and signing needed contract agreements to customers who agreed on vehicle and payment terms Following up with customers who had repairs promised to the prior to or directly after purchase Promoting business and special deals we had to drawn in clientele Negotiating money amounts between consumer, banks and dealership Calling and/or following up with leads that came in daily Studying and learning our inventory to disclose to potential buyers Notating prospect account to keep updates on how possible deal is going Service/Account Representative: February 2019-August 2021 Car-Mart - Covington GaHandled repairs/ Delegating vehicles to and from shops. Researched and ordered parts for various vehiclesTracked repair processlearned basic repairs (tire/break changes, fluid level testing, etc.) Learned to identify various parts on vehicle and what the functions are Kept log tracking customer and inventory repairsFollowed up with shops on repair needs and etas per vehicle Friendly customer service Great communication skills Fast computer learning skills Organization skills Good eye for fraud and misleading customersManaged delinquent accountsDrove to customers home if not responding over the phone for personal visitsTracked vehicle to make sure it was still operatingCollected vehicle of customers who refused to pay or abandoned vehicle Made payment arrangements or contract modifications Followed up with customers who needed repairs Preformed property inventory on repossessed vehicles Money Center Cashier/ Customer Service Representative: July, 2015- July, 2018 Walmart- Duluth, GA Handled sending and receiving transaction for moneygram and Walmart to Walmart Manage bill payments such as gas, electric, rent, car payments, etc. Created Money orders for customers Check cashing Loading and unloading debit cards Signing people up for credit cards Refunding and amending transactions Fast money counting skills Friendly customer service Great communication skills Fast computer learning skills Organization skills Good eye for fraud and misleading customers I have been with the walmart company for three years and have learned the ins and outs of the money center as well as the customer service desk through training and hands on experienceCashier: October 2014- February 2015McDonalds- Lawrenceville, GA Took necessary steps to meet customer needs and effectively resolve food issues Promptly reported complains to a member of the management team Recorded customer orders and repeated them back in a clear and understandable manner Served orders to customers at windows and counters Packaged menu items into bags or on trays and placed drink orders into carriers Prepared and served beverages such as coffee, tea and fountain drinks Carefully maintained sanitation, health, and safety standards in all work areas Frequently washed and sanitized hands, food areas and food preparation tools Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops, and emptying out the garbage. Prepared items according to written or verbal orders, working on several different orders simultaneouslyDaycare Teacher: September, 2013- January, 2014Discovery Pointe Duluth, GA Organized Activities that developed a childs physical, emotional, and social growth Frequently substituted in classroom areas Created daily lesson plans and activities Collaborated daily with classroom teachers to keep activities running smoothly Taught children personal care behaviors, including toilet training and feeding Carefully supervised children in play areas Sanitized all toys and play areas daily Maintained a neat environment by organizing toy bins and bookshelves Education:Phoenix High school- Graduated May 2013Gwinnett Technical College 2013-2016Georgia Career Institute 2020-CurrentReferences upon request |
