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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESENIOR PROJECT MANAGERReliable professional with extensive experience in customer delivery, project management and business development. Led all aspects of technology businesses: account management, planning and implementing large scale projects, software delivery and operation. Have driven sales and delivery to overachieve revenue and quality targets, while increasing customer satisfaction and driving down operational costs by 20%. Significant team building and leadership. Have led teams of up to 30 and $10M+ in yearly revenue.AREAS OF EXPERTISEStrategic Leadership Vendor Management Change Management Business DevelopmentTeam Building and Coaching Creative Problem Solving Contract Negotiations Agile MethodologyDevOps Transformation Program Management Relationship Building Project ManagementPROFESSIONAL EXPERIENCEComcast 2018 - PresentSenior Manager, Project ManagementManage critical dates for network and product activations, ensuring adherence to established timelines. Skilled in identifying and mitigating risks, issues, and gaps to ensure project success. Collaborate with diverse functional groups to facilitate seamless order flow and completion. Demonstrated ability to meet or exceed organizational metrics while providing guidance on process improvement and driving continuous enhancement initiatives. Experienced in leading cross-functional teams and developing standards, processes, and procedures to optimize team performance.Reduced activation delays by 18% through meticulous scheduling and coordination, resulting in improved customer satisfaction and revenue generation.Implemented proactive risk management strategies resulting in a 15% reduction in project delays and cost overruns, enhancing project efficiency and profitability.Streamlined order processing procedures, leading to a 25% increase in order accuracy and a 30% reduction in processing time, improving overall operational efficiency.The WICT Network SE Chapter 2018 - presentSenior Director, PartnershipsOversaw the cultivation and sustainment of relationships with industry stakeholders to advance organizational goals. Skilled in developing and implementing comprehensive partnership strategies to drive revenue growth, elevate brand visibility, and enhance member engagement. Collaborative team player adept at identifying partnership opportunities aligned with organizational priorities. Proficient in managing key partner relationships to ensure mutual satisfaction and value delivery. Experienced in leading the design and execution of tailored partnership programs and initiatives to meet partner objectives and enrich member experiences.Increased market presence by 22% through strategic alliances with key industry players, resulting in enhanced credibility and visibility for the organization.Outcome: Achieved a 11% increase in annual revenue through targeted partnership initiatives, while also boosting brand recognition by 40% and doubling membership engagement metrics.Successfully identified and leveraged synergies across departments, leading to the development of innovative partnership opportunities that directly support organizational objectives and priorities.Candidate's Name EMAIL AVAILABLE Page 2Amdocs 2015 - 2018Project ManagerDirected and led initiatives in collaboration with Amdocs and T-Mobile. Skilled in conducting extensive data analysis to support divisional goals and strategies. Proficient in monitoring end-to-end readiness and managing change management actions. Experienced in initiating and implementing continuous improvement initiatives, tools, and procedures. Adept at overseeing project closure and maintaining integration matrices. Managed release gates and ensured synchronization of scope across all lifecycle stages. Instrumental in achieving SLA target availability and designing and maintaining Service Level Management (SLM) structures. Strong communicator capable of translating complex engineering concepts for non-technical audiences.Successfully coordinated testing activities, resulting in a 20% reduction in testing cycle time and improved overall project efficiency.Achieved SLA target availability of 100% by implementing stability processes, ensuring uninterrupted service delivery and enhancing customer satisfaction.Identified key performance trends and insights, leading to informed decision-making and strategic planning that drove a 15% increase in operational efficiency.Accenture (Midwest) 2014 - 2015Regional Market LeadOversaw the facilitation of a nationwide harvesting program across 7 markets, aimed at recovering 3G equipment to prevent CapEx purchases. Skilled in managing client relationships across multiple organizations, leading a team of 5 engineers, 8 managers, and 1 director to refine and execute the harvesting process. Proficient in managing vendor relationships, including 2 project management systems and 6 technicians. Demonstrated ability to successfully transition markets to clients within tight timelines and effectively onboard new program resources. Experienced in creating, editing, and updating Job Aids to support the harvesting work stream.Achieved a 20% increase in recovered 3G equipment across all markets, resulting in significant cost savings by avoiding CapEx purchases and extending the lifespan of existing assets.Collaboratively refined and executed the harvesting process, leading to a streamlined operation and $5 million in savings within a 3-month period, enhancing client satisfaction and demonstrating effective leadership across diverse teams.EDUCATIONMaster of Business Administration (MBA, General)Louisiana State University, Shreveport LABachelor of Science (BS) in Communications (Media Studies)Kennesaw State University, Kennesaw GAPROFESSIONAL DEVELOPMENT AND CERTIFICATIONSCertified Lean Practitioner 2020Transformance AdvisorsChange Management Practitioner 2018ProsciPMP 2016Project Management Institute |
