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Click here or scroll down to respond to this candidateCandidate's Name
Phenix City, AL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEQUALITY INSPECTOR / CUSTOMER SERVICE REPRESENTATIVEKEY SKILLSSupervisor Experience (10+ Years) Packaging 6S Organization On The Job Training Lead Lean Principles Team Leadership Risk Assessment/Contingency Planning Inventory Management Demand PlanningPROFESSIONAL EXPERIENCEValley Hospitality, Columbus, GA March 2020 December 2021Room Inspection SupervisorConducted regular inspections of hotel rooms, public areas, and other hotel facilities to ensure cleanliness and compliance with Valley Hospitalitys strenuous sanitation standards.Led trainings for my staff of 8 employees on the latest inspection and cleanliness standards set by the Centers of Disease Control (CDC) to ensure the health and safety of all guests and employees.Oversaw and managed the replenishment of all amenities and cleaning supplies, ensuring compliance to our FIFO (first in first out) rules were always met.Identified and reported maintenance and safety concerns to upper management to ensure guest safety was never an issue.Collaborated with and benchmarked other hotel staff at sister properties to ensure the latest methods and techniques were used to increase efficiency and customer satisfaction across the Hilton Brand.Hibachi Express, Columbus, GA July 2017 February 2020Senior Retail Cashier AssociateIncreased our customer satisfaction score and profitability by 12% by providing exceptional customer service in greeting patrons, addressing inquiries about menu items, and assisting with orders or special requests to ensure a positive dining experience.Proficiently operated Point-of-Sale (POS) systems to input orders, process payments, and generate receipts, demonstrating strong computer skills and attention to detail.Assisted in order preparation and coordination with kitchen staff to ensure orders were prepared correctly the first time and delivered to customers on time.Adhered to food safety and hygiene standards, including proper glove usage, sanitation procedures, and maintaining personal hygiene to uphold food safety regulations and customer satisfaction.Extended Stay Hotels, Columbus, GA August 2017 December 2019Lead HousekeeperEfficiently managed time to complete cleaning tasks within tight, designated timeframes without sacrificing quality or sanitary standards.Communicated effectively with customers, employees, and supervisors to address concerns and special requests, ensuring our showroom floor was always spic and span.Maintained a positive attitude and professional demeanor while providing exceptional service to customers and colleagues alike.EDUCATIONColumbus Technical College, Columbus, GAGED |
