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ObjectiveTo find employment.Work ExperienceCollabera Basking Ridge, NJCUSTOMER ACCOUNT EXECUTIVE10/2023 - 04/2024Worked on a project for the state of Massachusetts, called the Mass Health Connector. That is the marketplace for Massachusetts residents to apply for health and dental coverage. Assisted with the open enrollment period, which included enrolling new members and existing members with enrollment and billing issues. Duties included explaining the billing process, how to set up payments, explaining the health connector enrollment and membership process.Comcast Cable Pittsburgh, PACUSTOMER ACCOUNT EXECUTIVE07/2007 - 04/2023My responsibilities included inbound customer billing inquiries in a call center setting recording accurate customer information applying credits and debits to accounts also assisted customer with technical support which included troubleshooting cable and internet equipment also upselling additional services like home phone and cell phone service.ECHOSTAR Mckeesport, PATECHNICAL SUPPORT REP04/2006 - 06/2007DUTIES ARE TO TAKE INBOUND CALLS REGARDING SATELLITE TV SERVICE .SUCH AS TROUBLE SHOOTING AND ACTIVATING SATELLITE EQUIPMENT ALSO CREATING NEW ACCOUNTS ANSWERING BILLING INQUIRIES UPSELLING OF PRODUCTS SERVICES...HIGHMARK BLUE CROSS BLUE SHIELD Pittsburgh, PACUSTOMER SERVICE REPRESENTATIVE02/2001 - 07/2005DUTIES WERE TO TAKE INBOUND INQUIRIES REGARDING MEDICAL BENEFITS FROM PATIENTS AS WELL AS HEALTH CARE PROFESSIONALS.THESE INQUIRES INCLUDE BENEFIT INFORMATION WHY MEDICAL CLAIMS PAID OR REJECTED ALSO I PROCCESSED MEDICAL INSURANCE CLAIM FORMS CONTACTED HEALTH CARE PROFFESIONALS FOR CUSTOMERS REGARDING TREAMENTS AND MEDICATIONS ETC...Military ServiceNational GuardHONORABLE DISCHARGE03/1982 - 03/1988My responsibilities included following orders via a chain of command I worked as a unit supply clerk providing parts and goods to my fellow soldiers.Qualifications And AchievementsAdditional Skills and AchievementsI HAVE BEEN TRAINED IN THE FOLLOWNG OFFICE APPLICATIONS ...WORD,EXCEL,ACCESS POWER POINT INTERNET...ALSO LOTUS NOTES AND MS OFFICEReferences are available upon request