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Candidate's Name
Street Address  Maryland Ave A4Saint Louis, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Excellent communication skills Proficient in SAP/ERP systems Strong analytical and troubleshooting abilities Detail-oriented with a focus on accuracy Proficient in Microsoft Excel Customer relationship managementEXPERIENCEWayfairCustomer Service AdvocateAugust 2023 - Present Assist customers with post-order issues such as shipping, damages, returns, and replacements Maintain metrics and KPIs set by management Provide inspired empowerment to customers, fostering solution-oriented resultsThe Fountain Group (Millipore Sigma)MDM AnalystJuly 2022 - October 2022 Supported Life Science in ERP Material Life Cycle Management(LCM) Entered master data into SAP/ERP environment for worldwide and local requests Identified best practices and process improvements for data management Maintained operational metrics to support excellence and internal controlCollateral Beauty Logistics, LLCOTR Truck DriverMarch 2020 - June 2021Edgewell Personal CareGlobal Material Master AnalystAugust 2016 - March 2019 Facilitated entry of master data into SAP environment for worldwide and local requests Supported MDM COE activities related to materials Assisted in defining best business practices for data health and accuracyEnergizer HouseholdGlobal HRIS AnalystApril 2015 - July 2016 Managed HR data, compensation, and bonus information Maintained HRIS and troubleshooted database issues Communicated complex ideas and data effectivelyAIM LaboratoriesBilling Operations AnalystJanuary 2014 - March 2015 Initiated electronic transmissions and medical collections Resolved customer concerns professionally Prepared billing reports and adhered to professional standardsEDUCATIONSavvy Coders, St. Louis, MO -Python Coding/Data Analytics Cetificate April 2024- July 2023Alabama State Univ, Montgomery, ALMadison Sr. High, Madison, IL- HS Diploma