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Click here or scroll down to respond to this candidateCandidate's Name
Hoboken, GA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYDriven professional with a track record of enhancing customer satisfaction and sales at Leonard Aluminum. Leveraged problem-solving skills and teamwork to exceed monthly sales targets by fostering strong customer relationships. Skilled in customer service and inventory management, consistently contributing to team goals and store performance.SKILLSCustomer ServiceTeamwork and CollaborationTime ManagementProblem-solving skillsWORK HISTORY03/2024 to Current Sales AssociateLeonard Aluminum Brunswick, GAOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers.Engaged with customers to build rapport and loyalty. Solved customer challenges by offering relevant products and services. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs. Engaged with customers to effectively build rapport and lasting relationships. Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge. Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings. Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction. Participated in team meetings and training sessions regularly for continuous professional development within the retail industry. Collaborated with team members to achieve monthly sales targets. Coordinated sales promotions and events to drive store traffic and increase sales volume.Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.Contributed to positive shopping environment by maintaining organized and welcoming store appearance.Managed inventory to ensure product availability, contributing to uptick in sales. Developed comprehensive product knowledge, enabling effective upselling and cross-selling.Collaborated with management team to develop sales strategies and goals, aligning with company objectives.Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.Resolved customer complaints with patience and understanding, restoring customer confidence.Managed efficient cash register operations.Stocked merchandise, clearly labeling items, and arranging according to size or color.Listened to customer needs and desires to identify and recommend optimal products.09/2022 to 01/2024 Key Holder SupervisorAdvance Auto Parts Waycross, GACompleted store opening and closing procedures.Counted out cash drawers and balanced totals.Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.Improved customer service by projecting friendly and knowledgeable attitude. EDUCATION05/1987 DiplomaBrantley County High School - Nahunta, GA |
