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Click here or scroll down to respond to this candidate07/26/2023Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEMetropolitan Detroit, MIObjective:Seeking a position in customer service/relations or call center agent, ideally as a part-time position from home.Education:Sacred Heart Major SeminaryCertificate Program 1993Certificate: Youth MinistryUniversity Of DetroitMaster of Business Administration May 1983Concentration: ManagementAquinas CollegeBachelor of Science May 1978Major: BiologyExperience:Cadieux Maheux Press, L.L.C.: 2018 PresentEditor: Assist professor in editing books that he is publishing.Project Coordinator: Develop PowerPoint presentations, Word documents and other handouts for the professors classes and projects.Dynamic Office Solutions, Inc.: 1995 2006OwnerHardware/Software Integration: Using, then, New World Technologys hardware and Genius Solutions software, integrating the technology to meet the needs of the client.Medical Billing: Processed medical billing claims for doctors offices.Genius Solutions, Inc.: 1997 2004Manager Customer Relations & TrainingSoftware Conversions: Played a key role in converting nearly 1,000 BCBS of MI clients from their proprietary medical billing software to Genius Solutions Medical Billing Software. Additionally, rewrote portions of the DOS-version Training Manual to match the software updates.Manager: Customer Service & Training: Initiated the new browser-version Training Manual and assisted with training clients on the latest version both in our Training Room as well as off-site.Manager, Sales: Managed internal and external sales force. As a result, sales increased annually. Revamped the companys website.Henry Ford Health: May 1981 April 1995Corporate Director, Materials Management: Negotiate Corporate Contracts saving the Corporation millions of dollars while working with each hospitals materials manager.Hospital Director, Materials Management: Responsible for managing all aspects of Central Distribution, Equipment, Sterilization, Shipping and Receiving, Warehouse, Laundry and Lease Vehicle Department.Manager: Central Distribution, Shipping & Receiving and Lease Vehicle Department for staff doctors and administrators.Supervisor, Central Distribution: Create inventory levels for each nursing floor and ensure that staff meets those requirements and order the necessary supplies for each day from the warehouse.Supervisor, Shipping and Receiving: Responsible for staff and policies & procedures that accept all items into the hospital, clinics and research departments as well as shipping items when necessary.Patient Advocate, Emergency Department: Communicate information between doctors, nurses, patients and visitors while keeping each person happy. Knowing when it is appropriate to let a visitor see the patient.Skills:Ability to communicate well between staff physicians, residents, nurses, patients and visitors, keeping each of them satisfied.Ability to actively listen to clinicians and head nurses regarding their inventory needs, be they inventory levels or inventory staff throughout the hospital, research center, clinics and the warehouse. An invalid or out of stock item results in rush deliveries to a unit or a nurse or clerk sent to another unit to take the inventory creating another shortage and an accounting error.Ability to clearly supervise and advance employees. This involves consensus from all parties, though, in the end, it is the supervisor's responsibility to manage the department.Ability to collaborate with the Information Technology team and Accounts Payable Managers to customize two IBM mainframe inventory, shipping, receiving, purchasing and accounts payable systems as well as writing a materials management training manual for end-users.Ability to write programs on the IBM mainframe to generate inventory usage and price change reports over time to monitor hospital usage and vendor price changes.Ability to create and present quarterly reports to the corporate financial group on inventory trends, vendor activity and Materials Management mainframe software installation progress.Ability to communicate clearly with people of multiple levels of education in the field to clearly write and diagram software manuals.Ability to negotiate corporate contracts saving the corporation millions of dollars annually. Also review costly contracts to ensure that vendors are billing properly and are not billing for closed facilities when we move to new facilities.Ability to look at current standards and see if there is any opportunity for change. For example: we took one of the lead roles in changing the standard from WordPerfect for DOS to Microsoft Word, Excel and PowerPoint for Windows. Assisted in the lead role for converting from IRMA boards to Attachmate (Micro Focus Reflection) for PC to IBM mainframe connections and HP to Lexmark laser printers at Henry Ford Health.Ability to successfully work with groups of volunteers to include Detroit Chamber of Commerce, Youth Ministry, Parish Council and various work groups.Medical Terminology course in college.Medical Billing for Psychology and Podiatry.Software troubleshooting at various stages : alpha, beta, production. |
