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Candidate's Name
Melissa Texas, United States Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
LinkedIn:LINKEDIN LINK AVAILABLETrailhead: https://www.salesforce.com/trailblazer/asyedStreet Address
Professional Summary: Dedicated and results-driven Salesforce Developer with 9 years of hands-on experience creating and implementing innovative Salesforce solutions. Proficient in customizing and optimizing Salesforce CRM to drive business growth and improve overall efficiency. Adept at collaborating with cross-functional teams to deliver high-quality solutions that meet organizational goals and objectives. Experience in salesforce.com Development and Administration on force.com platform including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and Manufacturing.
Strong Experience working with Apex classes, Triggers, Controllers & Controller Extensions, LWC Components, Test Methods, Application Design and Development on Multitenant Force.com platform.
Technical skills:
Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visual force Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, and Custom Objects.
SFDC Tools: Force.com IDE, Force.com Explorer, Dev Console, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench
Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL
Operating Systems: Windows XP, Windows Vista, Windows 7, UNIXLanguages: C, C++, Core JAVA, J2EE, Apex, C, SQL, HTML
IDE: Eclipse, Net Beans, Visual StudioOther Tools: Workato, GitHub,Jenkins,Bitbucket,Jira, Gearset, Copado.Education: Bachelor is in computer application.Certifications: Salesforce Certified Administrator (SCA 286712)Salesforce Certified Platform App Builder Certification (2809334)Salesforce.com Certified Developer I (PDI 23059258)Copado Fundamental 1Copado Fundamental 2Workato Certified Automation Pro 1 (eysyfd2543b4)Professional experience:AAA Auto Insurance, Dallas TX Jan-2021 - Present Sr.Salesforce DeveloperResponsibilities: Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Created many Lightning Web Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience. Experience performing upgrades from Agent Console to Lightning Console. Experienced in migrating the standard and custom objects in standard experience to lightning experience. Experience in aura framework, Lightning Web Components and Salesforce Lightning Design System (SLDS). Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component. Experience in Field service lightning created worked orders and Work order line items. Involved in creating Maintenance plans and tacking customer assets with field service lightning. Used Lightning framework to integrate with legacy systems like SAP, Microsoft, and oracle. Development, implementation, and update focusing on Sales cloud and Service cloud. Developed and deployed Custom Objects, Tabs, validation rules, Components, workflows and approval processes for custom objects for different request types as per the requirement. Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients. Managed ongoing support requests and administrative needs of users. Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions. Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process. Administered, Configured, and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule, and Upgrade Installation. Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing. Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, and Custom Objects. Used Dispatch console functionality to create Subject, Confidential for event creation. Used Dispatch console functionality to configure the color for work order grid. Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement. Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes. Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API. Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages. Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages. Case Assignment Rules to direct the case to appropriate groups such as Stories & PCS Central Support. Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook. Created and configured Email templates which were used by PCS Central users for approval processes and other field updates. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user. Responsible for weekly and monthly Data Export, updates, and backup for the organization. Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com. Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI IntegrationPersefoni Al Inc Tempe, ArizonaSalesforce Developer Jan 2020 Jan 2021Responsibilities: Performed the roles of Salesforce Developer in the organization Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization Developed various Custom Objects, Tabs, Components and Visual force Pages Built a custom app with Lightning experience for sales to monitor their performance close details Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes, and Schedulers Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning. Used Angular JS as the development framework to build a webpage Maintaining the Salesforce Applications and Veeva Instances for various operations Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder Used Siebel data mapper to map external IO to Internal IO for web service calls Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE Worked with Angular-Js during the time of development environment Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse Worked in creating relationship models in Salesforce based on Current Siebel data model used Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards Also Responsible for JIRA and Salesforce Administration. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.UBS Nashville, TN
Salesforce Developer Dec 2017 Oct 2019 Responsibilities:
Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards. Agile Development Methodology was followed for the implementation. Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce. Performed related configuration for product setup, approval matrices, approval, process builders and flows. Interacted with various Business users for requirements gathering. Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution. Worked on Salesforce Lightning Components for building customized components replacing the existing ones. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration. Dell Computers, India
Salesforce Developer Feb 2016 Oct 2017 Responsibilities:
Involved in Complete CRM application sales process transformation for a client in Financial Services Wealth Management. Assisted in functionality migration from legacy systems to Salesforce, automating processes. Worked on multiple projects utilizing Sales Cloud, Service Cloud and a little exposure to Financial Service Cloud(FSC), & Salesforce CPQ module features. Collaborated with SF Team on NetSuite-Salesforce data migration, performed data mappings, payload customizations, migration from salesforce classic to lightning, visualforce to lightning components, flows etc. Developed interactive UI/UX using Experience Cloud-Community Pages, Aura, LWC with event-driven architecture, Apex, Triggers, Batch Class for handling bulk data meeting stakeholder, end user needs. Used SOQL and SOSL queries for data manipulation needs of the application using platform database objects. Designed and implemented workflow rules, process builder, flows, and automated approval processes. Provided stakeholders with valuable insights into sales performance and data analytics through the development of reports and dashboards, leveraging standard & custom objects, managing security settings. Enhanced overall system stability and reduced post-deployment defects through conducting peer reviews and achieving a minimum coverage of 95% for unit tests, ensuring code efficiency and reliability. Experience with web services (RESTful API, Connected Apps) and integration patterns, designing data mapping for seamless data exchange with external system or third-party applications/app exchange tools. Used MuleSoft API s to connect Salesforce with external financial & on-prem systems to streamline dataflow. Managed Salesforce data architecture by creating efficient lookup and master-detail relationships. Worked with Salesforce's Apex Data Loader, effectively importing and exporting data. Collaborated closely with project managers to develop solutions aligned with the system design, conducting proof-of-concepts POC to provide scope and timelines for backlog in Agile Scrum, reducing defects. Developer reusable code and ensuring code optimization with governor limits and following best practices. Utilized Changesets, Apache Ant, Team City, Jenkins, & Workbench, Visual Studio Code as SFDX tools for CI/CD DevOps operations and successfully deployed changes from sandbox to production environments. Developed and maintained build scripts, package.xml to automate the deployment of Salesforce API/ Metadata API components to QA/UAT/Production org instances. Created & managed Tasks, User Stories, & Bugs within JIRA to track project progress & management. |
