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Click here or scroll down to respond to this candidate Candidate's Name
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Highly skilled and result-oriented IT professional with 8+ years of experience in Computer Networking Systems, Information Systems, and Cyber Security. Well-versed in network monitoring, network applications, VPN configuration, and event management to deliver optimal IT security solutions per business needs. Effective team player empowers personnel to improve performance and overall organizational growth. Passionate about learning new IT tools & technologies to meet industry needs.Key Core Competencies:
Expertise in analyzing and auditing information systems, cybersecurity incidents, vulnerabilities, and security breaches.
Capable of executing security updates, software patches, automation, removing viruses, and resolving complex IT issues.
Hands-on experience in network design & configurations, risk assessment, security protocols, firewalls, and best practices. Proficiency in Firewall Events (CiscoPix, Cisco ASA Log Analysis), Malware infections, Phishing, and Brute Force Attacks.
Experience in Security Information and Event Management Solutions, Security Solutions, and VPN configuration. Adept at remote support, ticketing systems, network application troubleshooting, and mobile device management. Ability to configure and install Cisco routers & Switches, Windows Server 2012, WAPs, and desktop virtualization.
Expert knowledge in TCP/IP protocols, Active Directory Domain Services, penetration testing, and risk assessment. Proficient in resolving systems, hardware, software, devices, network security, and IT operations issues.
Research-based knowledge of innovative technological advancements in the IT & cybersecurity field.
Skilled at project planning, scheduling, task prioritizing, multi-tasking, and quality assurance.
Analyze existing processes and procedures to identify appropriate improvements that enhance IT operations.
Possess strong written & verbal communication, analytical, critical thinking, leadership, and problem-solving skills.Technical SkillsSplash top | Windows Server | Windows Migration | HPE ArcSight | WSUS | Hyper-V | NTFS | PowerShellSCCM | RDCM | Bomgar | HTTP | SMTP | Microsoft Intune | Samsung SDS | IBM MaaS 360 | AirWatchMeraki | Ubiquiti | PPTP | IPSec | SSL | Ncomputing L300 | Active Directory | Group Policy | McFeeWebroot | Port scans (Nmap) | Heat | ServiceNow | Request Tracker | DHCP | DNSEducation Master of Science in Cyber Security, Master of Science in Information Technology, (Present) | Valparaiso University
Information Systems & Cyber-Security, Bachelor of Applied Science in Information Technology | ITT Technical Institute
Associate of Applied Science in Information Technology, Computer Networking Systems | ITT Technical Institute
Certifications CompTIA Advanced Security Practitioner | CASP+ Certified Information Security Auditor | CISAProfessional ExperienceInformation Technology Engineer | YITWorks INC Jul 2018 - PresentEttleson (Buick, Cadillac, Hyundai), Haggerty (Chevy, Ford, Buick), Westphal (Chevy), Fox Valley (Sandblasting) Provide onsite/remote IT support to troubleshoot systems, software, and hardware issues, improving IT service delivery. Install, configure, and troubleshoot problems of switches, routers, firewalls, and devices for effective communication. Conduct application vulnerability assessments and penetration testing to identify and resolve security problems. Leverage ArcSight to analyze security incidents and regulatory compliance and escalate to security management. Used SIEM technologies including IBM QRadar & Splunk to collect security event data to identify patterns and anomalies. Perform threat hunting using various tools to identify potential threats and data breaches to protect data & resources. Identify gaps to enhance the configuration of Endpoint Security and Email Security to prevent data from potential threats. Monitor and analyze potential attacks, anomalous behaviors, logs, and events in the Intrusion Prevention System. Utilize a ticketing system to resolve IT service tickets using various diagnostic tools & techniques and escalate if required. Demonstrate technical competencies for Deep Freeze Admin Management (Device Encryption) to enhance data security. Deploy Sophos End Point Protection & Malwarebytes to protect systems & data from viruses, malware, and breaches. Implement Blue Host to improve email management and Barracuda Email Security to maintain secure communication. Administer Windows Server 2012 environments, set up alerts, resolve error logs, and process automation. Conduct security audits to mitigate security risks in enterprises and cloud environments with the SonicWALL Firewall. Manage Meraki WAP to effectively configure and deploy devices and programs in the network per business needs. Configure and maintain UCS ERP Software & CDK Software to minimize downtime and streamline operations. Design, deploy, and configure IP network infrastructure and implement new IP solutions per organizational standards. Conduct Phishing Campaigns and training to educate users on phishing emails and best practices for avoiding attacks.Information Technology Support/Security Specialist | Leeps Supply Co. Jan 2018 - Jul 2018 Provided remote support using VNC to promptly diagnose IT issues, upgrade software, and configure end-user systems. Installed, configured, and performed upgradation of hardware, software, computers, and networks to meet user needs. Managed, configured, and maintained POS system and Epicor/Eclipse to enhance user experience and business growth. Supported the project of SOPHOS UTM Admin Management to protect organizational resources from viruses and threats.
Enhanced wireless network security with Ubiquiti UAP Admin Management project to protect from unauthorized access. Utilized MDM, VMware Airwatch to secure, monitor, manage, and support mobile computers and devices. Managed active directory user accounts, multifactor authentications, group memberships, and permissions for all users. Delivered user awareness training to recognize & report potential threats and security breaches to secure sensitive data.Information Technology Support Specialist | TopHat Logistical Solution, Elk Grove, IL Jul 2017 - Dec 2018 Provided remote support to 45 sites using Bomgar to perform maintenance of servers, workstations, and network devices.
Installed and configured Cisco switches, Cisco ASA firewalls, and IBM MaaS 360 to secure organizational resources. Developed automated scripting through PowerShell to streamline processes and enhance operational efficiency. Utilized SnipeIT for inventory management, including inventory checks, maintaining stock levels, and updating records. Leveraged Intune (EMS) in MS Azure to implement security measures for protecting PCs and mobile devices. Examined building infrastructure to set up and install a Data Closet to organize servers, routers, switches, and equipment.
Created a Ubuntu PC image in the XenCenter environment and configured employees' systems per users requirements.Information Security Analyst | ECOLAB, Naperville, IL Jun 2015 - Jul 2017Supports EMEC (Ecolab Monitoring and Escalation Center) Supported the team in managing global network & server operations and resolved IT issues to achieve maximum system. availability and reduce downtime. Configure & install devices to improve enterprise network security and risk assessment. Leveraged SIEM solutions like HP ArcSight, Nessus, and IBM QRadar to monitor network security breaches and events.
Utilized FireEye to prevent, detect, and respond to advanced malware, ransomware, threats, and suspicious activities. Implemented Dell Sonic WALL, Gateway anti-spam, and firewalls including packet filters and proxy to secure networks. Enhanced company-wide security with Snort, Wire Shark, SSL, VPN secure access, email security, and endpoint security. Deployed IDS/IPS including HIDS & NIDS to analyze network activity, traffic patterns, intrusions, and vulnerabilities. Created user accounts for new hires per requirements and supported users to fix password issues and Exchange Mailbox. Managed enterprise email setup, messaging, and business app integration to enhance user productivity and efficiency. Performed configuration and set up User Account Office 365 as well as assisted end-users with the basic functionality. Utilized Comfier and Insider to analyze and scan wireless networks to improve security and optimal functionality. Prepared and maintained documents of networks, processes, real-time events, system reviews, and system alerts.
Assisted in the development and implementation of security policies, standards, and procedures.IT Support Level 1, 2 Technician | THE AME GROUP, Vincennes, IN Apr 2013 - Apr 2015
Franciscan Alliance Hospitals\Physician Networks.
Crown Point, IN. Dyer, IN. Hammond, IN. Munster, IN. Michigan City, IN, Chicago Heights, IL. Olympic Fields, IL.
Installed, configured, and troubleshot Windows, hardware, software, and devices as well as performed maintenance. Diagnosed & troubleshot on-site or via phone to resolve scanners, printers, monitors, hardware, and software issues. Created and deployed customized XP & Windows 7 images and troubleshoot technical issues for smooth operations. Responded to and resolved 20+ tickets daily, provided optimal IT solutions, and delivered excellent customer service. Installed antivirus to eliminate viruses, malware, and spyware and prevented the organization from data loss. Identified and resolved IT issues using knowledgebase, maintained documentation, and escalated if required.Projects: Configured, installed, and supported POS Devices and end-to-end Encryption (Third party Datatrak).
Replaced all WAPs in both the hospitals and remote locations. Windows Migration.Internship - Help Desk / User Support Analyst | City of Gary, Gary IN Feb 2012 - Apr 2013
Collaborated with hardware and software dealers to ensure quality and on-time product delivery.
Installed and enhanced VPN and Network applications including client-server and web server per procedures. Monitored and maintained the up-to-date operating procedures aligned with best practices and organizational policies. Assisted with team members, management, escalation points, and vendors to implement appropriate solutions. Diagnosed and resolved system/software issues and provided technical support as per technical manuals. Managed and provided support to add or remove users and assigned groups in Active Directory.
Projects: Wireless configuration, installation, and support (Meraki Device).
Virtualization configuration and installation (Ncomputing). Image server Rebuild (Ubuntu Server). Cisco Router 2600 Series (Configuration and Installation). |
