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Candidate's Name
Street Address Hill Avenue Glen Ellyn, Illinois Street Address
Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLESUMMARY:A veteran Information Technology professional working in IT for over 20 years with experience in various IT technologies encompassing: VMware, Windows, project management, engineering, and Hyper-Converged Infrastructure. Have government IT experience with the Department of Defense as well as Government Security Clearance. An always positive go-getter who is goal oriented and tirelessly works assignments to completion. A quick study and excellent troubleshooter with the interpersonal skills to blend in well with other team members, work effectively with direct reports of different personalities, and develop an excellent rapport when dealing directly with customers. Have benefited professionally from working in many diverse IT areas and, when troubleshooting, have the benefit of knowing how various technologies overlap and relate. Experienced with direct interface with customers and end users able to keep tense situations calm while always communicating and setting realistic customer expectations. Other strengths include excellent verbal and written communication skills, positive and enthusiastic attitude, cool under pressure, diverse technical problem solver, organized and detail oriented, able to bring tasks to completion, and relentless work ethic. I look forward to new challenges and believe that change is always good . Seeking a full time position with benefits centering on VMware. Achieved a Bachelors Degree as well as many major certifications. I am always looking to increase my skills and knowledge. In IT, I believe that if you are standing still, you are already falling behind
TECHNICAL CERTIFICATIONS:
VMware Certified Professional VCP 7.x Dell EMC Hyper-Converged Infrastructure Specialist Dell EMC VxRail Certified System Administrator MCITP-Enterprise Administrator (MCSE 2008) Specialties: Windows 2008 Active Directory Windows 2008 App Infrastructure Windows 2008 Enterprise Admin Windows 2008 Network Infra Windows 2008 Server Admin Windows Vista Client Microsoft Certified Systems Engineer (MCSE 2000) Specialties: Windows NT Workstation Windows 2000 Professional Designing Security Migration from NT to 2000 Windows NT Server Windows 2000 Server Active Directory Proxy Server Windows NT Server Windows 2000 Server Active Directory Proxy ServerKEY TECHNOLOGIES: Hyper-Converged Infrastructure
VxRail v4.7 Microsoft Active Directory: DNS, DHCP, Active Directory and Group Policy Management Microsoft Exchange Administration: 2003 2007 Microsoft Office versions from 95 up to Office 365 Microsoft Server Administration Versions: 2003 2008 2012 2016 Microsoft SQL Database 2000 and 2006 SAN Storage Fibre Channel and iSCSI: Dell EMC Data Domain Dell EMC DMX ServiceNow and CASD Ticketing Systems Solar Winds Symantec Backup Exec Symmantec Endpoint Protection Suite Tivoli Storage Manager VMware Administration Enterprise ESX Versions: 5.x 6.x 7.x VMware Cloud Foundation (VCF) 4.xPROFESSIONAL EXPERIENCE:Heartland Business Systems (Lisle, IL.) Technical Architect Systems Enterprise Full Time Position with benefits - May 2023 Present:
Heartland Business Systems has been engaged in IT since 1990, has over ten locations country wide, and are a premiere solutions developer for government agencies and the private sector with a unique combination of strong industry history and top tier technical talent that make HBS a reliable, knowledgeable and innovative partner. Technical Advisor and Solutions Architect for Presales calls in the Midwest delivering innovative solutions to best suit our customers needs. Once the agreed to solution with the customer has been established, I write up a Statement Of Work and Service Estimate for the hours needed to implement. Identified a serious VMware Security Vulnerability, informed our Midwest customers, and successfully implemented those VMware version updates across our customers VMware environments.
I specialize in VMware and Veeam solutions and implementation with direct customer interface. I also am heavily consulted on Windows and other technology solutions.The Northern Trust Company (Chicago, IL.) 2nd Vice President: VMware Cloud Engineer Full Time Position with benefits - April 2022 April 2023
The Northern Trust Company has over 130 years experience of successful Asset Servicing, Investment Management, and Wealth Management controlling 1.5 trillion in assets and employing over 20,000 people across 23 countries. Achieved my VMware 7.x Certification and successfully completed instructor led Dell courses in VxRail and VMware Cloud Foundations. Driven to research in depth all technologies affecting any of my projects to assure the most efficient solutions. Successfully managed HyperConverged Infrastructure vCenters totaling 82 using VxRail Clusters. Actively researching how to consolidate our 82 vCenters. Addressed VMware issues and coordinated company and vendor experts to effectively troubleshoot and drive resolution. Added my insight and used as a principal engineer to help resolve difficult issues. Used ServiceNow to create and track Change Management Paperwork through a task s lifecycle. Helped set up and manage VMware Cloud Foundation (VCF) Worked with VMware to resolve issues with vRealize Automation (vRA) Successfully Upgraded VMware from v6.7 to v7.0 for all of United Kingdom internal VMware Clusters. Tasked with this same upgrade in the United States in the coming year. Oversaw a project to set up Data at Rest Encryption and also organized the vMotion Migration Schedule for all Virtual Machines to the encrypted Datastores. Assigned the project to set up Hot Add where adding Memory or CPUs in VMware no longer require your Virtual Server to be rebooted. Put in charge of a Security Hardening Project to bring password management to the highest security standards by implementing CyberArk Enterprise Password Vault.
Tasked with gathering, organizing, and developing an enterprise level organizational documentation system within Confluence.Storcom (Lombard, IL.) Technology Consultant II November 2021 December 2021:
Storcom specializes in storing Veeam backups over Dell EMC Data Domain technology in their remote Private Cloud sites for clients and providing Management Services. Successfully Upgraded VMware from v6.7 to v7.0 for all of Storcom s internal VMware Clusters company-wide. Remediated Apache Security Vulnerability in all VMware ESXi servers for Storcom as well as major clients. Successfully deployed multiple VDI (Virtual Desktop Infrastructure) for their largest client. Storcom was in the midst of configuring Bitwarden Password Storage Management Suite and lost access to the vCenter root password prior to a patching maintenance window.
I was tasked with troubleshooting and researching how to reset the VMware vCenter root password. I successfully reset the password across each and every vCenter for every Storcom VMware Cluster and provided it to the Bitwarden Security Configuration Team for future integration. Storcom is an active user of SpiceWorks for their ticketing system and the latest version requires them to migrate local SpiceWorks Servers to the Cloud. I was tasked with providing solution suggestions for moving the current infrastructure to the Cloud. I began to set up Cloud infrastructure on SpiceWorks own proprietary Cloud Platform so that Storcom would be able to commence migrations whenever they got approval from management and a downtime approval from their major clients.Apex Systems/GMR (Greenwood Village, CO.) - Sr. Remediation Engineer - March 2021 September 2021:
Remediating security risks in an Enterprise Level VMware Environment for one of the largest Ambulance (Land and Air) companies in the world.
Performing security scans with Tenable s Cyber Exposure Platform Software and aggressively acting on reported cyber vulnerabilities. Working with Server Application Mangers to schedule remediations of various types and server reboots when needed. Creating detailed Change Tickets though ServiceNow to successfully schedule and implement all security remediations. Performing issue resolution Project Management scheduling to organize multiple teams in meetings by utilizing Microsoft Teams as the presentation platform.
Active multi-team coordination of solutions and resolution follow-ups.
Experis/IBM/Earnest & Young (Chicago, IL) - Sr. Escalations Engineer - September 2020 March 2021:
Troubleshot Windows OS level issues in an Enterprise Level VMware Environment for one of the largest server manufacturers in the world.
Gathered Microsoft logs and uploaded them to an FTP site for analysis by Microsoft Support.
Worked shoulder to shoulder with Microsoft Engineering to identify and resolve uncommon OS level errors.
Performed issue resolution Project Management scheduling to organize multiple teams in meetings by utilizing Microsoft Teams as the presentation platform. Worked within IBM/Earnest & Young s Change Management framework to set effective expectations and efficiently drive solutions with customer buy-in to full implementation.HCL Technologies/Abbvie (Vernon Hills, IL) - Sr. VMware Enterprise Systems Engineer - May 2019 September 2020:
Managed an Enterprise Level VMware Environment for one of the largest biopharmaceutical companies in the world, with facilities around the globe. Successfully managed multiple virtual environments using VMware vCenter platforms through vSphere Web Client for VMware ESXi 6.0, 6.5 and 6.7 enterprise environments. These also included over thirty Dell EMC VxRail 4.7 Hyper-Converged Infrastructure Clusters. Regularly documented and suggested improvements to internal processes and supported infrastructure. There were several examples such as engaging and collaborating with the SolarWinds and Moogsoft Teams in order to reduce the company wide number of false positive and duplicate Incident Tickets - from hundreds of thousands per month when I first started --- to less than 100 per month. This saved hundreds of man hours per month and helped to shine a spotlight onto actual issues - making reaction time for those issues almost immediate - from that time forward. Looked to for troubleshooting and developing solutions for customer issues and incidents. Led cross functional projects with other Teams such as Oracle Database, Applications, Linux, and SAN Teams on complex VMware Migrations coordinating technical tasks using WebEx meeting presentations. On Shore Team lead for the Wintel (VMware and Windows) Team. Worked closely with Off Shore counterparts to support and work towards resolution on globally impacting events and architecture.
Often used as a technical resource by the UNIX, Storage, Citrix, and Network teams to troubleshoot, brainstorm, and resolve technical and performance issues. Was relied on as a consultant by Off Shore for tricky issues that often required research and opening support tickets with vendors and would drive these issues to satisfactory resolution. Create Change Management documentation, incident reporting, and management through the customer s ServiceNow ticketing system. Designed and implemented Disaster Recovery (DR) solutions with Avamar Backup software Designed, implemented, and troubleshot VMware ESXi, vCenter, Dell, HP, VxRail, and VxRack servers.SAYERS TECHNOLOGY, LLC/HCI (Nashville, TN) - Sr. VMware Lifecycle Engineer - March 2018 - December 2018:
Decommission project in an Enterprise Level VMware Environment for the Largest Hospital Management organization in America. Performed Project Management by setting up schedules and meeting through GoToMeeting for a decommission project
Decommission Virtual Machines (VM) in a VMware ESXi 6.0 and 6.5 environment
Remove servers from Active Directory and Proteus (BlueCat Address Manager)
Locate Application owners CMDB Quick View and OneSource Create Change Management documentation through Remedy and ServiceNow and set the schedules for decommission Scanned several VMware environments with RVTools to find all the powered off VMs and worked in QuickBase database for data entry and organization Manage virtual environments through VMware vSphere Web Client
Set up and managed Azure Active Directory Pre-Sales training for Azure and associated lab workBOOZ ALLEN HAMILTON/ Department of Defense (McLean, VA) - Information Assurance/Systems Manager - June 2017 - March 2018: Security Clearance: Interim Secret Clearance granted. Support customers for Mission Training Complex for Army Reserves with information assurance for VMware/Windows Systems on a Virtual platform. Help Architect the VMware ESXi 5.5 environment.
Manage 2 MCSEs and 2 LAN Techs. Active Directory Domain migration to a single Domain.
Troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment. Manage and configure Server stacks consisting of Dell PowerEdge Servers and EquaLogic SAN.
Manage Windows Server 2008 and 2012 environment including Active Directory.
Manage virtual environments through VMware Virtual Center (vCenter). SQL Database management and troubleshooting.
Security scanning and server patch management.
Suggest vital changes for implementation.
IMPACT NETWORKING (Lake Forest, IL) - Field Network Technician / IT Managed Services-Systems Admin - February 2017 - March 2017: Supported customers with managed services on the Windows Systems, Cloud Managed and Virtual platforms
Managed, deployed software and monitored over 5000 Server through Solar Winds N-Able
Set up and managed VMware ESXi 5.5 and 6 environments
Set up and managed Microsoft Servers 2012 environments
Managed and set up Office 365 for our clients
Managed Azure cloud environments
DELL Inc. (Round Rock, TX - Formerly Quest Software) - Enterprise Technical Support Senior Analyst / VMware and Windows Systems Engineer - November 2010 - June 2016: Support customers on Server Virtualization Management solutions that are on the cutting edge of all latest server technologies. Support scope includes, but is not limited to: Extensive knowledge of VMware ESXi systems and processes, including ESX and ESXi 3.5, 4.0, 4.1, 5.0, 5.1, 5.5 and 6.0
Extensive experience troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment. Manage client support and technical issue resolution via E-Mail, phone and other electronic medium such as WebEx
Windows Server 2000/2003/2008/2012, Data Domain, DR4000, DR6000, EMC and NetApp, SAN and NAS storage over Fiber Chanel, iSCSI and network connection in VMware environment.
Manage virtual environments through vSphere Client connected to a virtual Center (vCenter) SQL Database management and troubleshooting
Identify bugs in software and/or client configurations
Utilize diagnostic tools to troubleshoot and resolve technical problems Create documentation and Knowledge Base (KB) articles for future use by customers and internal personnel.
CNI Technologies/ Department of Defense (Centennial, CO) United States Military Entrance Processing Command - Functional Specialist III / Systems Administrator - November 2008 - July 2010:
Achieved Security Clearance: IAT-III-NAC Support and maintain 350+ Windows 2003/2008 servers. Design, install, and maintain Windows domain for 67 sites. Active Directory management and administration
Exchange 2003/2007 administration DNS, DHCP, Group Policy Management
Symantec Endpoint Protection, Backup Exec and Antivirus CE McAfee Host Intrusion Protection and Antivirus
In-depth knowledge of industry standard frameworks such as ITIL.
Tivoli Storage Manager
Blackberry Enterprise Server CA Enterprise helpdesk system
Installation, upgrading, and readiness of servers and related hardware
Level 2/3 desktop support assistance SQL 2000/2005 WhatsUp Gold
IBM Director CAC/PKI
WSUS
SAN Adhere to DoD Security Regulations and Policies
Hightower Inc. (Skokie, IL) - Field Service Systems Engineer / Systems Admin - May 2008 - August 2008
Responsible for Systems Support in the Chicago land area.
Responsibilities include regular visits to all client sites along with daily Hardware and Software support in said jurisdiction. Duties involve supporting, troubleshooting and repair of any issues related internal or external Networks of our clients.
Travel to client sites in the Chicago land area to resolve network support issues.
Build and configure Windows and Citrix Servers according to customer s requests. Deliver and set up Servers in new or existing Domains.
Configure TCP/IP settings across LAN though DHCP or Static entry Set up users in a new or existing Active Directory Domains.
Support our clients and internal Windows (2000/2003) Servers
Support our clients and internal Exchange (2000/2003/2007) Servers
Support our clients and internal Citrix Presentation (Metaframe) Servers Administer our Cluster with a SAN running MailEnable
Perform regular maintenance on our clients Networks
Install and maintain Virus protection software (Symantec Endpoint Protection, Symantec Anti-Virus, Webroot, Etc.) and clean viruses when needed. Implement and maintain automated backups through Symantec Backup Exec and Retrospect (EMC).
Provide remote support as needed.
NRT Technology Corporation (West Palm Beach, FL.) - Field Technical Support Specialist - May 2007 - March 2008: Responsible for several clients in the Illinois Region and clients around the United States as was needed by NRT Technology.
Responsibilities included regular visits to all Illinois sites along with daily Hardware and Software support in said jurisdiction. Duties involve supporting, troubleshooting and repair of any issues related to NRT Ticket-redemption/ATM Kiosks.
Managed all support activities of NRT kiosks in the Illinois Region. Travel to client sites around the United States for technical support issues.
Coordinated 24x7 operations and support engineering activities.
Install network hardware in Network Operations Center and wiring closets Troubleshoot NRT Kiosk installation and connectivity issues Configure TCP/IP settings across LAN
Configure BackOffice software for monitoring and operational functions
Support, monitor, test, and troubleshoot hardware and software problems pertaining to NRT Kiosks on the LAN Provide technical support and guidance to all users
Enter triple DES encryption key for ATM function of the Kiosk
Work with Global Cash to implement ATM function of Kiosk
Install and configure new NRT Kiosks at new (or existing) clients sites across the United States
Global Secure Systems (Chicago, Illinois) - Regional Systems Engineer - July 2005 - February 2007: Responsible for Department of Homeland Security (DHS) BioWatch program network and systems engineering in the Illinois Region.
Responsibilities include regular visits to all Illinois DHS program sites along with daily performance and security monitoring of systems and architectures within said jurisdiction.
Duties involve supporting federal government secure enterprise architecture with the following technologies and policies; Microsoft Virtual Server, Active Directory, MS SQL Server and WAN/LAN networking, VPN, management and disaster/backup and recovery planning and implementation.
Managed all engineering activities of the DHS BioWatch program for central United States.
Coordinated 24x7 operations and support engineering activities with other federal program participants such as Los Alamos National Laboratories, Lawrence Livermore National laboratories and the Centers for Disease control.
Install network hardware in Network Operations Center and wiring closets Configure TCP/IP settings across LAN to operate with DSL and Cisco PIX firewall Install selected Microsoft Windows security updates Setup Cisco VPN and MS Remote Desktop access for Department of Public Health users on local desktops with necessary security protocols and credentials Set up, configure, and support internal and external networks Provide technical support and guidance to all users for LAN- based applications Review server event and log files for system abnormalities and network congestion Implement and maintain automated backup scripts and procedures for disaster recovery plan and perform routine drills for disaster recovery planCoAMS Inc. (Chicago, Illinois) - Technical Support Specialist - January 2004 July 2005 Network Support - Troubleshoot and resolve network errors including TCP/IP. Network Setup - Moved our Network to a new location and made Network changes on weekly basis. Server Migration - Migrated systems from an NT domain to a 2000/2003 Active Directory Integrated Network.
Exchange Migration - Migrated Exchange 5.5 to Exchange 2003 on a Clustered Server. Workstation Migration - Migrate NT Workstations and 2000 Professional PCs to Windows XP Professional. Backup - Implemented a backup routine using Veritas Backup Exec. Phone System Support - Set new users and resolved issues on our phone network Wireless Network - Implemented a wireless network for laptop users. Security - Setup and implement physical security for our office space.PCR Corporation (Schiller Park, Illinois) - Network Technician - January 2002 December 2003 Systems - Set up Windows 2000 Computer Networks for clients at customer sites. Network Administration - Monitored client-server Networks for clients such as the TSA (Homeland Security) Desktop Support - Install peripherals such as CD-ROM, CD Burners, DVD drives, Zip drives and hard drives and I also installed all sorts of printers, cameras, external modems and sound systems.
Image systems using software such as Ghost, Image Cast and Alteris. Customer Relations - Took care of our client s technical needs on site at trade shows.
EDUCATION AND OTHER CERTIFICATIONS:
DEVRY UNIVERSITY, Chicago, Illinois - Bachelors of Applied Science in Electronics Engineering Technology Certified Electronics Technician (C.E.T.) with Component Level TroubleshootingREFERENCES AVAILABLE UPON REQUEST... |
