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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Mistymorn Point, Powder Springs, GA EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional Summary: Customer service focused professional with 20 years of experience. A dependable individual who enjoys challenges, learning and applying new skills, can effectively handle multiple projects and shifting priorities and meets deadlines in a fast-paced environment.ExperiencePure Party Bus. Mableton, GA 6/2022 4//2024Office AssistantAnswer inbound/outbound phone calls and take messages.Schedule office appointments/interviews.Respond to email inquiries and quotes for a party bus party.Book reservations, draw up contracts, collect payments for reservations.Prepare/decorate buses for reservations.Inspect and clean party buses upon return.Run office errandsPurchase office suppliesOperate and maintain social media agesSoutheastrans, Inc. College Park, GA 1/2022 4/1/2022Call Center TrainerHandling administrative documentsFacilitate 3-week training course for new call center agents; instructional methods include lecture, small group discussions, hands-on activities and role-play.Identify needs for refresher training.Provide direct supervision to new hires during nesting period.Coach and counsel new employees on performance issuesPrepare training reports for call center leadership team as requested.Southeastrans, Inc. College Park, GA 4/2018 1/2022Call Center Assistant TrainerFacilitate 3-week training course for new call center agents; instructional methods include lecture, small group discussions, hands-on activities, and role-play.Identify needs for refresher training.Provide direct supervision to new hires during nesting period.Coach and counsel new employees on performance issuesPrepare training reports for call center leadership team as requested.Southeastrans, Inc. College Park, GACustomer Service Representative/Dispatcher/Call Center Lead 4/2012-2018Provided excellent customer service to inbound callers in a high-volume environment.Scheduled non-emergency transportation for Medicaid members.Dispatched provider transportation for Medicaid membersDe-escalated calls from irate customers.Handled supervisor calls and followed up with members and providers.Assisted new agents acclimatize to the call center.PFG Cable Services Atlanta, GA 11/2009 - 04/2011Call Center AgentTook inbound calls and made outbound calls in a fast-paced call center.Contacted clients through an automatic dialer system.Scheduled appointments to pick-up unused cable equipment.Verified receipt information from returned pick-ups.WENDYS Lithia Springs, GA 11/2003 - 11/2009CashierProvided friendly and consistent service to customers.Accurately entered and bagged ordersChecked inventory and temperatures of products.EducationChattahoochee Technical Institute, Marietta, GA 2/2004 - 9/2007Criminal Justice Diploma |
