Candidate Information Name Available: Register for Free Title Case Manager Customer Support Target Location US-PA-Tarentum Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Tarentum, PA Street Address  I PHONE NUMBER AVAILABLE I EMAIL AVAILABLESUMMARYAccomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit customer needsSKILLSEffective customer communicationCustomer support and assistanceResearch and facts collectingTelephone etiquetteEXPERIENCE06/2020 to Current RETAIL SUPPORT CASE MANAGER, SRPNC Bank, NA - Pittsburgh, PAMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsAnswered constant flow of customer calls with minimal wait timesRecommended products to customers, thoroughly explaining details.05/2019 to 05/2020 ESCALATION REPRESENTATIVEPNC Bank, NA - Pittsburgh, PAAnswered constant flow of customer calls with minimal wait times Responded to customer requests for products, services and company informationProvided information regarding accountsRecommended products to customers, thoroughly explaining details.05/2013 to 05/2019 CORE CUSTOMER SERVICE REPRESENTATIVEPNC Bank, NA - Pittsburgh, PAProvided primary customer support to internal and external customers Responded to customer requests for products, services and company information.01/2003 to 05/2015 CALL CENTER SUPERVISORUPMC St. Margaret Hospital - Pittsburgh, PAMonitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvementManaged personnel, including scheduling for agents and product specialists to foster increased productivityIncreased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniquesCreated team rotations to man center effectively during peak hoursMaintained call center equipment in good working order to maximize productivity.EDUCATION AND TRAININGHigh School DiplomaElizabeth Seton High School - Pittsburgh, PA