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Candidate's Name
CONEGIA562 10th StHollyhill, Fl 32117EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationHighschool DiplomaMailand High School August 2002 - May2006Key SkillsProfessional ExperienceGeneral ManagerKrystals April 2022 - January 2024Customer ServiceXfinity November 2021 - April 2022Department ManagerMcDonalds June 2014 - November 2021MicrosoftExcellPayrollOutlookHandled opening and closing shift duties, and ensured store safety and cleanliness at all pointsMonitor food and kitchen supplies, ordering more as needed Oversee Health Department inspections, and work with franchise owner to follow requirementsSchedule and manage a group of [12-15] employeesTrained new hires on SOPs, and distributed employee handbooks Facilitated morning meetings with [10-12] employees Recognize and promote high-performing employeesOrdered [$10K] in food supplies per week, checking all deliveries for accuracy Ensured safe food storage and preparationPerform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and [retention by 15%] Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experienceTrain new employees on CRM software and customer service best practices to deliver a high-quality customer experienceReduce cancellation rates on customer calls [by 30%] by utilizing conflict resolution techniques and communicating effectively with a diverse client base[Manage a team of 20+ sales associates and retail staff], provide training on communication and customer service protocols, and conduct evaluations on performance and surveysHelp managers set and execute [food and decor] budget Coordinate communication between front-of-house and back-of-house staff Collaborate with team to maximize delivery efficiency in a [fast-paced, high-volume] work environmentGained and demonstrated strong [customer service] skills at this [casual dining restaurant]Upheld safety and sanitation standardsCustomer Service SupervisorTripple AAA July 2011 - June 2014Measured and prepared raw food ingredientsCheck inventory daily and put in requests for items low in stock Manage a team of 40+ customer service representatives and provide training on communication protocols, customer service standards, and de-escalation techniques[Improved customer satisfaction survey scores from 82% to 90% over two years][Provide support to 25-35 customers per day], educate customers on electronics, payment plans, and rewards programs, [and exceed monthly sales goals by 30%-40%] Train three call center employees on using multiline telephones, customer service best practices, and consultative sales techniques |
