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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lyme ParkBulverde, Texas Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONS:oDepartment of Defense (DoD) Quality Assurance and Communications ManageroDoD Technical Editor IIIoDoD Multimedia DeveloperoManaged daily protocol operations for more than 1,600 military and civilian personnel located over five continentsoConducted classes and student performance evaluations for over 600 Soldiers annually in the Army Medical Laboratory Technician (MLT) courseoOrchestrated annual National Lab Week educating over 1500 medical students and facultyoDepartment of Defense Government Travel Card Agency Program Coordinator (APC)oDepartment International Merchants Purchase Authorization Card (IMPAC) cardholderoGeorge Washington University Medical Laboratory Technology adjunct facultyoDepartment Contracting Officer Representative (COR)EDUCATION:oMSHS Clinical Research Administration Touro UniversityoBSHS Medical Laboratory Technician Touro UniversityoASHS Medical Laboratory Technician George Washington UniversityCERTIFICATIONSoMaster Project Manager (MPM) American Academy of Project ManagementoCertified Scrum Master (CSM) Scrum AllianceoProject Management 360 Cornell UniversityoProject Leadership Cornell UniversityoDiversity, Equity, and Inclusion Cornell UniversityoMaster Trainer Course Academy of Health SciencesoSmall Group Instructor Training Course Academy of Health SciencesoInstructor Training Course Academy of Health SciencesoMedical Information Management Course Academy of Health SciencesoMedical Material Management Course Academy of Health cScienceoEqual Opportunity (EO) Leader Department of the ArmyPROFESSIONAL EXPERIENCEGeekSI, Inc. Quality Assurance and Communications Manager 5/2023 PresentoManage the quality assurance process for software projects, ensuring adherence to standards, procedures, and best practicesoDevelop and implement QA strategies, policies, and guidelines for high-quality standards in communication channelsoEstablish effective communication channels with stakeholders to ensure clear understanding of project requirementsoCoordinate and prioritize QA activities to meet project timelines and deliverablesoCollaborate with cross-functional teams to align QA efforts with project goals and objectivesoConduct audits and reviews of communication materials for accuracy, clarity, and consistencyoEnforce quality control measures for written and multimedia productsoImplement communication strategies to promote knowledge sharing and collaborationoProvide guidance and support to team members on QA processes, tools, and methodologiesoIdentify and propose solutions for communication gaps and process improvementsoMonitor and track QA metrics, providing regular reports and updates to managementoConduct training sessions and workshops on QA principles and toolsoStay updated with the latest trends in QA and communication practicesoCollaborate with external vendors to ensure quality standards for outsourced communicationoFoster a positive work environment, promoting teamwork and open communicationoContinuously evaluate and improve QA processes for efficiency and enhanced practicesoEnsure compliance with regulatory requirements and industry standards in communication processesAhtna, Inc. Quality Assurance and Communications Manager 8/2022 5/2023oFacilitated the successful implementation of Agile/Scrum principles and practices within the organization, ensuring effective collaboration and delivery of high-quality productsoApplied subject matter expertise to support diverse tasks, promoting Agile best practices and industry standards across the development teamsoFostered a culture of continuous improvement and learning, guiding the team towards adopting Agile values, principles, and methodologiesoCoached and mentored the team on Agile/Scrum practices, providing guidance on self-organization, cross-functionality, and iterative developmentoCollaborated with stakeholders and team members to define and prioritize product backlogs, ensuring alignment with business objectives and customer needsoFacilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to enable effective communication, transparency, and accountabilityoFacilitated decision-making and issue resolution, removing any impediments or barriers that hinder the team's progress towards sprint goalsoMonitored and tracked project progress, ensuring timely execution and adherence to performance metrics, such as sprint velocity and burn-down chartsoCollaborated with the product owner to refine user stories, ensuring they are well-defined, estimable, and actionable for the development teamoCoordinated and facilitated release planning and roadmap discussions, ensuring alignment between the development team and stakeholders on project timelines and deliverablesoFostered effective knowledge sharing and collaboration among team members, promoting cross-functional collaboration and continuous improvementoConducted comprehensive analysis and evaluation of Agile processes, offering recommendations for process improvements, optimizations, and issue resolution to drive organizational successoFostered a positive and collaborative team environment, promoting teamwork, open communication, and a culture of continuous learning and improvementoCommunicated project status, risks, and issues to stakeholders and management, ensuring transparency and effective decision-makingoMaintained an indexed document repository for easy access to project artifacts, such as user stories, sprint plans, and retrospective findingsoUtilized Agile project management tools and software, such as Jira or Trello, for backlog management, tracking progress, and generating reportsoCollaborated with cross-functional teams, including developers, testers, designers, and product owners, to ensure effective coordination and successful delivery of productsoStayed updated with the latest trends and developments in Agile methodologies, attending conferences, workshops, and training sessions to enhance knowledge and skillsoEncouraged and facilitated cross-team collaboration and knowledge sharing to promote Agile practices and foster a culture of continuous improvementoEnsured compliance with regulatory requirements and industry standards in all communication materials and processesoProvided Blackboard administration support and managed compliance verification databasesoUtilized Microsoft Office Suite and Teams, Training Development Capability (TDC), and worked remotelyCarney, Inc. Quality Assurance and Communications Manager 3/2018 8/2022oSupported the instructional design team throughout the ADDIE processoIdentified and defined deliverables and requirements for team membersoManaged project deliverables and tracked task progress and milestonesoWorked closely with the technical team to gather data for accurate deliverablesoPerformed quality analysis (QA) functions on written and multimedia productsoCommunicated complex technical information effectively to both technical and non-technical audiencesoProduced technical documentation on-time with no grammatical or spelling errorsoProvided Blackboard administration support and managed compliance verification databasesoUtilized Microsoft Office Suite, Training Development Capability (TDC), and worked remotelyTexas Oncology Medical Laboratory Technologist 1/2016 7/2017oConducted interviews and training sessions for laboratory staffoDeveloped and executed plans for workflow managementoAppraised staff performance and validated competenciesoEnsured safety compliance, addressed concerns, and resolved problemsoManaged budgets and ensured proper use of supplies and equipmentoShared technical expertise with team membersoServed as a member of clinical study and drug supply teamsoManaged deliverables, clinical supplies planning and tracking, lab collection and specimen tracking, status update reports, and study closeout activitiesoMaintained close communication to ensure adequate clinical supply throughout clinical trial durationoMonitored expiry dating for clinical study suppliesoInteract with other departments, as needed, to resolve any issues involving clinical supply inventory and distributionoEnsured that all tasks meet Sponsor expectations, and were delivered in accordance with the contract, trial protocol, ICH/GCP and applicable SOPsoManaged clinical supply and complaints received from investigative sites and/or subsidiaries, addressed supply replacement requestsMethodist Healthcare Ministries Supervisor, 2/2011 5/2015oDirectly supervised technicians and phlebotomists at two clinics in accordance with policies, applicable laws, good laboratory practices:oInterviewed and trained staffoPlanned, assigned, and directed workflowoScheduled and approved time sheetsoAppraised performance and validated staff competenciesoEnsured safety compliance, addressed issues and concerns, and resolved problemsoProvided input to and worked within all budgets, ensured proper use of supplies and equipmentoServed as member of clinical study team and/or drug supply team, as assignedoManaged deliverables, clinical supplies planning/tracking, sample collection and specimen tracking, status update reports, study closeout activitiesoShared technical expertise with team membersoMonitored clinical supply expiry date to ensure adequate supplies on-hand throughout the duration of a clinical trialoInteracted with other departments, as needed, to resolve any issues involving clinical supply inventory and distributionoEnsured all tasks meet Sponsor expectations, and were delivered in accordance with the contract, trial protocol, ICH/GCP and applicable SOPsoResolved complaints received from investigative sites and/or subsidiariesAMEDD Center and School Academy of Health Sciences Branch Administrator/Logistics, 07/2007 03/2008oCompiled, revised, edited, consolidated, submitted, and managed multimillion-dollar budgets which included travel, training, special supplies, equipment, and materials to support administrative and logistical support for more than 600 students and cadre annuallyoEnsured timely execution and payment of all branch contractsoReviewed solicitations items, quantities, and specifications for accuracyoCoordinated with vendors to exchange information, correct errors, and/or order placement as neededoPrepared and maintained a database of items requisitioned by source of supply, item description, and required delivery date and dollar valueoInspected, distributed, redirected, identified excessive items, and initiated documentation for disposition of unserviceable equipment and suppliesoEnsured proper record keeping of any required documentationoCoordinated logistical support to ensure adequate resources and space for examination administration and analysisAMEDD Center and School Academy of Health Sciences Military Instructor, 08/2004 07/2007oDeveloped and maintained Branch period of instruction (POI) schedule for six classes annuallyoProvided instructional materials based upon learning objectives; created media presentations; and constructed testing/assessment toolsoPrepared and presented lecture utilizing audiovisual materials, practical exercises, discussion, case studies, learner presentations, classroom exercises, and computer-based trainingoConducted instruction in a variety of environments, which included classroom, laboratory, clinical, and/or field instruction outdoorsoComposed new and/or revised test bank questions to meet medical evolutionoPrepared records, counseled students, and provided student grade input for inclusion in student training recordsoServed as Branch team building coordinator and orchestrating events for more than 120 soldiersoReviewed and updated all primary lectures and completed validation of over 130 test bank questionsoCompleted the Collateral Duty Safety Officers course and reviewed branch SOPs for adherence to all safety guidelinesWalter Reed Army Institute of Research Agency Program Coordinator, 04/2002 08/2004oManaged a multimillion-dollar annual budget spread over 18 accountsoIMPAC card holder for DivisionoServed as Unit DOD Government Travel Card APCoProvided guidance, correspondence, documentation, checklists, reports, and other written materials on procedures for social events, conferences, meetings, briefings, visits, ceremonies, invitations, seating, programs, and other associated protocol functionsoInvited, scheduled, greeted, and escorted distinguished visitors on behalf of the Command GroupoPrepared and presented presentations on behalf of the Command Group for equal opportunity, promotions, and change-of-command, hail and farewell ceremoniesoManaged foreign and domestic travel for military and civilian team members and leadersREFERENCESAvailable upon request. |
