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Click here or scroll down to respond to this candidateCandidate's Name
O P E R A T I O N S M A N A G E RCAREER OBJECTIVE PHONE NUMBER AVAILABLEEMAIL AVAILABLEAnalytical, energetic, and detail-oriented professional, skilled inoperations management. With broad and deep experience in Fayetteville, GA.credit union finance, auto finance, logistics, IT Security,bankruptcy law compliance (Chp,7-13-11), and risk management solutions.Key Skills include: Personnel Management, IT Systems/Security Administration,Bankruptcy Law, Auto Finance Management, Financial Risk Mitigation,Interstate Logistics Management, Loan Servicing, Compliance Auditingand Quality Assurance.EXPERIENCESr. IT Systems SpecialistAugust 2023 - Current Fulton County Government (Elections), Atlanta, GA.Proficient in IT service management (ITSM) and experienced in implementing continuous improvement initiativesTroubleshooting specialist with proven ability to diagnose and resolve hardware and software issues in a timely mannerCybersecurity: Familiarity with implementing and maintaining cybersecurity measures to protect election systemsProvide on-site technical support during elections, addressing issues promptly to minimize downtime and ensure a smooth voting experience for votersConduct pre-election testing and validation to ensure the accuracy and reliability of voting systemsManage the setup, maintenance, and troubleshooting of election equipment, including voting machines, electronic poll books, and related peripheralsConduct training sessions for election workers on the use of technology, troubleshooting procedures, and security protocolsInstall and configure computer systems, software, and peripherals, ensuring compatibility and optimal performanceGateway Logistics ManagerFEB 2022 - FEB 2023 DSV Air, Atlanta, GA.Lead the team to perform business and root cause analyses; use these findings and collaborate with stakeholders to set / revise logistics policies, procedures, and direction as neededManaged import operation, irrespective of terms of recoveries and deliveries, to ensure time and cost performance against set KPIs for the departmentManaged a team of logistics analysts and operations professionals to resolve operational discrepancies, pursue continuous improvement opportunities, and take proactive measures to prevent delays to recovery timesResponsible for overall accountability with management and execution of total shipment lifecycle processes for the region, including mapping the process, quantifying opportunities, revising strategies, documenting, and training staff as needed.Managed and coordinated multiple projects while ensuring timely completion.Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.Developed departmental objectives, budgets, policies, procedures and strategies.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Partnered with logistics team to align performance and future needs.IT Remote Support Specialist (Tier 3)JAN 2019 - NOV 2022 Blue Light Systems, Atlanta, GA.Over 15 years of experience in IT support, with a focus on helpdesk managementProven ability to lead and motivate teams, driving them towards achieving high levels of customer satisfactionProficient in IT service management (ITSM) and experienced in implementing continuous improvement initiativesUpgrade PatchingSecurity MonitoringDesk side SupportVOP Security ManagementDisaster Recovery ComplianceConfigured and tested new hardware and softwareTroubleshot issues on device-specific problems, network performance, and internet connectivityManaged inventory of IT assets such as desktops, laptops and peripheralProvided technical support to customers, troubleshooting hardware and software issues remotely and on-siteSet up Active Directory and Exchange accounts for new users and groupsDelivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configurationResolved customer complaints in a timely manner by providing efficient solutions to complex problemsSR Duty ManagerOCT 2018 - APR 2022 Swissport USA, Atlanta, GA.Managed an accurate inventory of warehouse materialsCoordinated monthly audits and briefings with US Customs and Border Control and Departmentof AviationScheduled and tracked inbound /outgoing high value shipmentsCoordinated recruitment and training of office/warehouse personnelEnsured materials were delivered to multiple sites in a timely manner as per clients' criteria.Provided professional guidance to junior staff members in order to enhance their job knowledge.Established strong relationships with vendors, suppliers and customers through excellent communication skills.Reviewed employee performance appraisals periodically in order to recognize outstanding achievements.Developed and implemented strategies to improve customer service standards and ensure compliance with company policies.Monitored staff attendance records and maintained accurate payroll information.Operations ManagerJAN 2006 - FEB 2018 Credit Union Loan Source, Atlanta, GA.Over 11 years of experience in credit union operations, with a deep understanding of financial services and regulatory complianceCreated dynamic strategies for optimal and consistent customer satisfactionDecreased average call wait time by 97% by creating operations analysis measurementsProven success in managing and leading cross-functional teams, fostering a culture of excellence and teamworkWorked meticulously with the Chief Compliance Officer to adopt policies and procedures for the all departmentsCreated monthly reporting to analyze call rates, service quality, time management, and overall customer service efficiencyImplemented departmental goals, loss mitigation strategies, operating policies and procedures ensuring productivity levels were maintainedCreated and managed database of all repossessions from inception to finalization of remarketingPrepared and processed documents for repossession expenses, charge-offs and investor reportsStrong analytical skills, with a demonstrated ability to identify areas for improvement and implement effective solutionsManaged staff employment, performance appraisals, salary changes, promotions, disciplinary actions, transfers, and terminationsEngaged in monthly budget preparation and profit loss forecasting for the company with the COO and CFOSpearheaded the setup of Local area and third party networks, and was responsible for installing software and finance software for the customer service and collections departmentsAssisted the SS Network Administrator with deployment and maintenance of all PC's/Notebooks for the company and conducted help desk support where requiredImplemented cost-saving initiatives to reduce overhead costsManaged the daily operations of multiple departments to maximize efficiencyMeasured staff and process productivity and utilized results to make helpful equipment and staffing adjustmentsProficient in financial software, data analysis tools, and reporting systemsCreated and enforced policies and procedures to support compliance.Implemented process improvement strategies to reduce costs and improve efficiency.Established operational policies, procedures, standards, and objectives in alignment with organizational goals.Provided leadership in creating innovative methods for streamlining business processes.Created reports to track performance metrics against established targets.Utilized problem solving skills to anticipate potential risks or obstacles within the organization.EDUCATIONFlorida A&M UniversitySKILLSTechnology IntegrationRisk ManagementMicrosoft Office Professional |
