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Click here or scroll down to respond to this candidateCandidate's Name
Livonia, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYMicrocomputer Repair/Support Specialist with 20+ years of experienceI provide quality expertise and timely resolution while maintaining unparalleled customer satisfaction, ensuring the company exceptional customer relations and return business. I am extremely versatile and reliable at resolving the most difficult and complex computer issues. I also provide a distinct ability to translate the technical aspects to the end user simply, quickly and effectively. With extensive application and technical experience working in a multi-vendor, multi-platform computer environment, I have proven expertise in supporting numerous business systems with emphasis on automotive design and engineering, as well as all aspects of consumer computer repair. In addition, I have been successful in initial and ongoing training of Designers and Design Engineers for GM & Johnson Controls.PROFESSIONAL EXPERIENCEPCProforthePeople LLC - Garden City, MI01/2010 - CurrentOnsite & Storefront Microcomputer Repair SpecialistProfessional PC/MAC Personal/Corporate Onsite/Storefront Repair Facility Specializing in Windows OS Systems: Repair; New build; Consultation; ManagementWorldwide Technical Services (WWTS) Metro Detroit Based03/2019 - 05/2024Sr. Engineer HNS (Hughes Network Satellites)70% Certified warranty repair for Dell/HP/Lenovo & 30% Hughes installations, networking and satellite systems repairUtilized WWTSs internal ticketing system via cell phone to effectively manage, contact and deploy onsite to repair Dell, HP & Lenovo assets, as well as assess, troubleshoot and resolve any issues with satellite system including hardware, software & cabling, for consumers and enterprise customers.Achieved bonuss regularly based on completing and/or exceeding given amounts of repairs in a 40 hr weekUse and maintain company vehicle for all travel and keep/track inventory for repairsAssist and train new hires on all aspects of position including shadowingTravel to other locations/states as needed to reduce back log of repair tickets (volunteer basis)Krivsky & Associates - Milford, MI11/2017 - 03/2019Primerica Representative-District LeaderProspect families in financial distressProvide solutions for families to become properly protected, debt free and financially independentSpecial focus on doing what is right for the customer 100% of the timeAerotek Incorporated - Southfield, MI06/2016 - 05/2017Quality Control Senior Lab Technician (Contract)Inspect and extract data from GM HMIs and John Deere Radios and determine fault of moduleDocument and adhere to stringent document processes/procedures for all work dutiesMicro soldering/de-solderingUtilized digital microscope for troubleshootingPhillips Consulting Inc. - Lake Orion, MI12/2015 - 06/2016Networking/Fire/Security Wiring TechnicianInstall and service computers, networks, CCTV \ IP video systems, surveillance and access controls, fire control systems, and structured wiringEDUCATION/LICENSELife Insurance LicenseState of MichiganSchoolcraft College Livonia, MIAssociate degree Computer ScienceVolunteer Tutor - English; Math; 10+ computer courses; Psych and HumanitiesPhoenix Institute of Technology Phoenix, AZAssociate degree CADTECHNICAL SKILLSComputer hardware installation, replacement and/or repairSoftware troubleshooting: reinstallation, replacement and/or repair including viruss, malware, spyware, adware and other unwanted programsAll Windows OS, SolidWorks, Netsuite, TcAE, UniGraphics (NX), Word, Excel, PowerPoint, Access, Remedy, Outlook, PeopleSoft, Lotus Notes, Unix and Microsoft |
