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Click here or scroll down to respond to this candidatePROFESSIONAL PROFILEEDUCATIONEXPERIENCEAn accomplished Candidate's Name with over 20+ years of experience in the industry, skilled in delivering exceptional customer service and building strong relationships with clients. Adept at managing complex banking operations, analyzing financial data, and providing sound financial advice to clients. Highly skilled in team leadership, fostering collaboration, and developing high-performing teams. Demonstrated success in growing the bank's business, driving revenue growth, and expanding customer base. Possesses excellent communication and people skills, with a proven ability to connect with clients from diverse backgrounds and cultures. An asset to any banking team, with a proven track record of delivering results and exceeding expectations.Candidate's Name
Truist Bank Sep 2015 - Current Prepares financial statements and analysis for branch Responsible for day-to-day supervision and leadership Maintains and oversees all banking procedures and processes Overseeing approvals of loans, lines of credit, and other fiscal plans Assisting with customer service and satisfaction Marketing branch within the community to attract business Records and researches all financial information for analysis Oversees budget reports, preparation of budgets, and analysis of budgets Documents and interprets complicated financial information for bank clients Advises on procedures and financial management as well as developing policies Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance Forecasts and plans according to fiscal needs Growing bank's number of accountsMARIAM AZIZCandidate's Name
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEEMAIL AVAILABLE5058 Anchorstone DriveWoodbridge, VA 22192BACHELORS DEGREEBSc. MISManagement InformationSystem and Decision SciencesGeorge Mason University1999-2003SR. FRAUD ANALYST CHARGE BACK RESOLUTIONNavy Federal Credit Union Aug 2005 - Dec 2011 Analyzed, processed, and resolved disputes by applying Federal and State Regulations, Navy Federal policies and procedures, and vendors regulations. Received member disputes via telecommunication. Responded via correspondence. Calculated and adjusted finance charges, requested photocopies, initiated chargebacks through TSYS, VISA ROL, and MasterCom Systems, filed pre-compliance/compliance violations, responded to and filed Pre-Arbitration/Arbitration cases. Tracked cases and monitored progress to prevent or minimize financial loss to members and/or NFCUEXPERIENCE (Continued)AWARDSA CHIEVEMENTSMEMBER SERVICE RESPRESENTATIVE DEBT COLLECTION DEPT. Navy Federal Credit Union Jan 2005 - Aug 2005 Provided members and prospective members information on full range of services and products offered by NFCU Strong familiarity with NFCU automated services such as ATMs, Touch Tone Teller, NFCU website Reviewed debt to income ratios, the value of collateral offered, and counseled members about loan options.DELINQUENCY CONTROL COUNSELORNavy Federal Credit Union Aug 2004 - Jan 2005 Thorough knowledge of Collection practices and procedures Extensive use of Search Tools and NFCU Database (i.e. Fast Data) Maintained high level of Collected accounts and met required goals CUSTOMER SERVICE REPRESENTATIVEWachovia Bank Aug 2004 - Jan 2005 Extensive experience in servicing customers, both in-person and by telephone. Superior communication skills in dealing with customers, co- workers, and employees. Highly dedicated to verbal and written skills.MARIAM AZIZCandidate's Name
STELLAR AWARDApril 2018 + May 2019Maintained Branch to bein the top 10 performingbranches in region2017 2020Received CEODistinction Award fortotal loan productionand deposit balance2018, 2019, 2021Consistently maintainedbranch at 100% VOCfor client satisfaction2018, 2019, 2021, 2022OUTSTANDING ACHIEVEMENTMay 2019 + Sept 2020DEPENDABILITY AWARDOct 2018 + May 2019 + Jan 2020 |
