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Philadelphia, PA 215-360-7966 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE PROFESSIONAL SUMMARYSeasoned, technically-oriented, and self-driven quality assurance engineer offering 6+ years of experience and demonstrated achievements in software quality assurance engineering encompassing manual and automated testing, integration, and system and regression testing. Write test plans and test cases throughout the development lifecycle. Track record in determining test strategy, developing and executing test plans, as well as automating test scripts using test tools. Establish, implement, and improve QA test procedures, processes, and quality standards in line with the overall development and product release of the organization. Designed robust automated test scripts to address business and technical use cases. Exceptionally manage QA projects while also creating test plans, operational processes, and quality assurance techniques to support the creation and release of business applications. Created test reports and carried out test plans to detail program testing, evaluation, and correction. Developed detailed test plan, test cases, and test scripts for Functional and Regression Testing. Documented QA testing policy and procedure for standardization. Engage in monitoring other developers' work, creating processes and tests to reduce bugs, and ensuring a product meets end-user expectations. Articulate communicator with strong work ethic and problem solving skills. CORE COMPETENCIESProject ManagementAutomation TestingTest Plan, Cases & ProcessesManufacturing OperationsFunctional RequirementsSoftware TestingQuality AssuranceStrategic PlanningDefect/Bug TrackingOperations ManagementQuality Management AnalysisSelenium, Cucumber, Scrum toolsScripting & DocumentationProblem/Analytical SolvingCommunicationTECHNICAL PROFICIENCYTESTER MINDSET: Testing Approaches, White-Box, Black-Box AGILE/WATERFALL: Test Planning, Test-Case & Scenarios, Reporting NON-FUNCTIONAL TESTING: Load Stress, Security Endurance, Volume Accessibility FUNCTIONAL TESTING: Integration Regression, UAT, Smoke Sanity, Exploratory, Ad Hoc PROJECT MANAGEMENT: Jira, Confluence, Trello, You Track TEST MANAGEMENT: X-Ray, Zephyl, Test RailAPI AUTOMATION: Postman & Newman, Rest AssuredPERFORMANCE AUTOMATION: jmeter, LoadRunner, Gatling (Java & Scala) WEB AUTOMATION: Selenium, Playwright, CypressMOBILE AUTOMATION: Appium, Espresso, DetoxTOOLS, FRAMEWORKS AND LANGUAGES: Ruby, Javascript, Jmeter, Jenkins, GIT, REST Assured, etc. PROFESSIONAL EXPERIENCEBrainnest 2017 2023QA EngineerDeveloped innovative approaches, techniques, and solutions in the areas of Automation, Performance Engineering, Continuous Testing, Continuous Delivery, and Service.Designed and created robust automated test scripts to address business and technical use cases.Wrote test plans and test cases throughout the development lifecycle.Ensured defect management and functional testing including bug reporting, validation, regression testing, and enhancing automation detection.Defined test coverage, developed test plans, created and maintained test cases, and execute functional and performance testsEvaluate and reported quality of existing technologies and new features, and involved in the development of new and improved procedures, process innovations, and changes in corporate culture.Analyzed manual systems testing techniques and identify opportunities to reduce testing time and effort through Automation.Actively participated in test planning discussions to assure automation coverage is continuously improving.Collaborated with Software Engineering Leaders, Project Managers, Product Managers, and others to ensure smooth integration of Quality Engineering solutions into the SDLC (Agile).Provided training and technical support to all teams using the automated performance test tool in test environments ranging from small scale to large scale.Created groundbreaking product test plans, test scenarios, and detailed test cases derived from customer requirements to measure the product's ability to meet benchmark or threshold quality. Newark, NJ 2015 2017IT Support SpecialistProvided IT assistance to staff and customers.Trained end-users on hardware functionality and software programs.Resolved logged errors in a timely manner.Updated computer software and also upgraded hardware and systems.Maintained databases and ensured system security.Documented processes and performed diagnostic tests.Kept track of technological advancements and trends in IT support.Ran routine phone troubleshooting and configuration.Collected information through client phone calls to identify and report product problems.Installed, configured, and supported network-related hardware and software and monitored hardware, software, and system performance metrics.Worked closely and effectively with vendors to replace/repair defective hardware and software.Collaborated with company staff to optimize the working environment and customer service. Achieved 15% in customer satisfaction post- call.Software ProgrammerLeveraged groundbreaking skills in Software Development Lifecycle, Requirements Gathering & Analysis, Object-Oriented Programming, Technical & End User Documentation, Problem Analysis & Resolution, Software Testing & Troubleshooting - Web Site Design & Development- Project Teamwork & Communications.Actively productive in both team-based and self-managed projects.Maintained an extensive knowledge of programming and developing desktop applications using cutting-edge development tools.Conducted trial runs of software programs and software applications, collaborating with key stakeholders to plan and implement live testing to ensure proper functionality and gather feedback.Maintained relationships with clients to ensure that all requests are being met in a timely manner.Followed up with clients to make sure that we have exceeded their expectations which results in customer retention. EDUCATION & CERTIFICATIONDelaware County Community CollegeAssociate of Science in EngineeringDelaware County Community CollegeCertificate of Competency in Web ProgrammingAWS Certified Solutions ArchitectAssociateDrexel University and Temple UniversityAdditional engineering courseworkQA Engineer Certificate |