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PROFESSIONAL SUMMARYSKILLSEXPERIENCEKENNACOLLEYK1441 Fairfax Bypass, Valley, AL 36854, 3347443085, EMAIL AVAILABLE Strategic Assistant Manager with proven record of successfully developing high-performing teams and enhancing performance with motivating leadership. Coordinates employee schedules and workflow to meet business objectives and drive top-quality service. Driven sales strategist and customer service specialist with 5years of management experience.Budget assistance Cost reduction Operations management Task delegation Employee scheduling Closing oversight Sales reporting Team motivation Money handlingCustomer service andsatisfactionSchedule management Staff trainingAssistant Manager June 2019 - CurrentOle Times Buffet Opelika, AlSupported senior managers with day-to-day operational requirements. Coordinated employee schedules to provide adequate staff coverage. Delegated tasks to appropriate staff members and monitored performance. Reduced corporate costs, promptly addressing shrinkage, employee turnover, and vendor pricing. Developed and distributed sales and performance reports to inform stakeholders. Assisted with developing new company policies, procedures, and standards. Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.Collaborated with upper management to develop and implement business improvements. Maintained operational performance with skillful handling of opening and closing tasks. Monitored performance of employee teams and actions via regular performance evaluations. Contributed to effective decision-making with detailed reports on daily operations. Secretary April 2015 - May 2019Bells Collision Center Lanett, AlManaged telephone system to answer questions, route calls, and take messages. Maintained calendars, updated staff schedules, and booked travel plans. Kept office equipment stocked, operational, and ready for use. Established positive customer relations with new clients and customers. Drafted timely administrative reports for senior management. Reorganized filing systems for better efficiency and more streamlined processes. Calculated gross pay, determined deductions and withholdings, and calculated net pay to assist with payroll CEDUCATIONtasks.Tracked finances, projects and schedules with diverse computer programs. Server July 2008 - March 2015Cracker Barrel Opelika, AlProcessed credit card transactions, gift cards, and cash transactions. Followed safety, sanitization, and food handling guidelines. Delivered food and beverages promptly to customers. Trained new servers in company policies, guest service standards, and best practices. Entered orders into computer system to coordinate with kitchen staff. Kept food service and preparation areas clean and neat. Memorized menu additions, changes, and limited offerings. Supported bussers with table-cleaning during high-volume shifts. Explained new menu item, seasonal, and daily special details. Coordinated table assignments and arranged tables for groups. Managed customer expectations, communicating realistic food preparation times and opinions on menu items.Supported team consistently, helping with hostess, food delivery and bussing needs. Enhanced team efficiency with well-stocked stations and efficient side work. Satisfied customers with fast, friendly and knowledgeable support. Beulah High School, Beulah, Al