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Click here or scroll down to respond to this candidateCandidate's Name
Cicero, IL Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEnthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Analytical Asset Protection Specialist committed to quality supervision of guest services and security of business assets. Administered store-wide activities to include planning, development and implementation of policies and procedures. Strong leadership skills with staff, management and government officials. Risk managementWealth managementInternal Rate of Return (IRR)YardiInvestigation and interrogationCCTV SystemsSecurity systemsCommunicationsOrganizationProject organizationOperational improvementTeam managementBusiness operationsSupervisionProcess improvementProblem resolutionInventory managementPlanning and coordinationCustomer serviceMS OfficeCCTVTeam buildingRelationship development03/2018 to 06/2020HOME DEPOTOak Lawn, ILAsset Protection SpecialistDetained shoplifters, following local laws and company policies governing apprehensions. Participated in court proceedings with evidence to support allegations. Constructed detailed case and investigative reports for local authorities. Initiated associate investigations, uncovering suspicious activities. Executed prevention plan for internal and external theft to reduce fraud. Rolled out successful loss control strategies by building trust and cultivating partnerships with customers. Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation. Improved customer satisfaction by finding creative solutions to problems. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service. 02/2016 to 03/2018HANNAH'S BRETZELChicago, ILDriverAchieved consistently high customer scores due to exceptional service. Maintained clean safety record with no accidents or incidents. Planned optimal routes to minimize delays and maximize time efficiency. Inspected vehicle before and after every trip to assess performance and maintenance requirements. Delivered goods and services to customers on time and in excellent condition. Loaded and unloaded merchandise efficiently to meet demanding route targets. Utilized GPS to optimize routes and continuously meet estimated delivery times. Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained. Cleaned vehicle regularly to maintain professional appearance. Practiced safe and secure loading methods to avoid damaging goods. Verified contents of inventory loads against shipping papers to determine any discrepancies. Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work SUMMARYSKILLSEXPERIENCEcoverage.02/2013 to 07/2015WALMARTHomewood, ILAssistant Store ManagerCollaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.Promoted and supported strong relationships with local community organizations in surrounding area. Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.Collaborated with department heads to identify opportunities, develop timely solutions and create action plans. Minimized waste through expense tracking and effective cost control strategies. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.Encouraged professional growth and talent development in associates to increase performance in all areas. Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.Decreased costs significantly by negotiating with vendors and suppliers for better prices. Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing. Mentored team on effective upselling and cross-selling techniques. Maintained organized store, responded to customer complaints and answered questions quickly. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Processed credit and debit card payments and returned proper change for cash purchases. Conducted analysis to address productivity and employee needs which resulted in improved employee morale. Coached and developed store associates through formal and informal interactions. Performed daily activities in timely manner, including managing housekeeping and inventory needs of store. Achieved or exceeded business plans on consistent basis by engaging employees in key processes. Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.Led teams in planning, implementation and execution of merchandising and operating initiatives. Assessed, optimized and elevated operations to target current and expected demands. 02/2011 to 02/2013WALMARTEvergreen Park, ILAsset Protection ManagerPlanned, organized and scheduled strategy collaboration with other asset protection specialists. Mitigated risk and oversaw internal and external shoplifter apprehension and detention. Built cross-functional relationships with business partners to reduce losses. Participated in securing program special projects to aid division with better practice delivery. Controlled reduction of loss inventory by protecting company assets. Monitored loss prevention operations to reduce impact of loss and identify theft and fraud. Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.Obtained positions of increasing responsibility based on expertise in loss prevention and store operations. Decreased loss by facilitating training programs on loss prevention, policies and operations. Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. 01/2009 to 02/2011WALMARTEvergreen Park, ILAsset Protection AssociateNoted and followed up on any unusual behavior.Maintained store compliance with physical security schematics to protect assets. Reviewed CCTV footage to obtain evidence of theft. Produced well-written reports detailing shoplifting and attempted theft. Maintained safety and security of premises, visitors and employees. Controlled reduction of loss inventory by protecting company assets. Identified potential shoplifters and alerted management. Completed patrols of store aisles to provide visible deterrent and check for criminal activity. Reached out to local law enforcement and detained shoplifters. Mitigated risk and oversaw internal and external shoplifter apprehension and detention. Built cross-functional relationships with business partners to reduce losses. Partnered with store managers on basis to conduct loss investigations. Participated in securing program special projects to aid division with better practice delivery. Planned, organized and scheduled strategy collaboration with other asset protection specialists. 05/2008 to 01/2009WALMARTEvergreen Park, ILTLE TechnicianDeveloped preventive maintenance procedures and schedules for all on-site equipment. Worked with chemicals and solutions safely according to protocols and OSHA standards. Assessed and identified issues and quickly resolved to restore functionality. Mentored new employees on equipment operation and maintenance. Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components. Tracked all changes and actions in computer-based documentation system. Assisted maintenance team with completion of preventive maintenance and unscheduled service needs. Adhered to all company and OSHA-defined protocols for workplace safety. Operated diverse range of mechanical and manual servicing equipment. Provided information to customers regarding repair or service options. Monitored installations to maintain compliance with local codes and industry best practices. Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Earned reputation for good attendance and hard work. Recognized by management for providing exceptional customer service. 01/2006 to 05/2008PEP BOYS-MANNY MOE & JACKBroadview, ILMechanicAttended all safety and training meetings to learn techniques to avoid injuries and mishaps. Cleaned vehicles interior to sanitize and increase customer satisfaction. Properly adjusted counterweights, door mechanisms, and safety controls. Maintained knowledge of updated changes in various models of equipment. Kept detailed records of all repairs, labor involved, and parts used and input data to customer database. Enforced adherence to safety regulations and building codes. Prepared appropriate maintenance forms and records for accountability. Executed preventive and corrective maintenance on work trucks and other vehicles. Monitored shop equipment to maintain safe working condition. Adjusted, repaired or replaced defective automotive parts. Optimized functionality of automotive equipment and systems with skilled tuning of settings. Wrote up detailed repair orders outlining all actions and estimated costs. Inspected vehicles to assess damage and strategize repair plans. Used diagnostics and troubleshooting tools to identify failures and equipment issues. 01/2005 to 01/2006SEARS BRANDS LLCRiverside, ILAutomotive Service TechnicianWrote up detailed repair orders outlining all actions and estimated costs. Calibrated repaired systems to meet performance specifications outlined by manufacturers. Inspected vehicles to assess damage and strategize repair plans. Adjusted, repaired or replaced defective automotive parts. Trained and guided employees on correct methods for performing different repairs and maintenance services. Performed maintenance inspections, tune-ups, oil changes and other key services. Performed customer work and warranty repairs in compliance with manufacturer standards. Kept the garage clean, organized and efficient.Removed, replaced, balanced and rotated new or used tires. 02/2004 to 01/2005UPSHodgkins, ILPackage HandlerAssisted in loading delivery trucks with prepared packages. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity. Used scanners to track parcel information such as condition or receipt. Resolved conveyor system issues by clearing jams and blockages. Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles. Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.Communicated with teammates and supervisors about potential hazards and other issues to resolve together. HIGH SCHOOL DIPLOMAMorton East High School, Cicero, ILEDUCATION AND TRAINING |
