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SUMMARYResourceful Call Center Representative who constantly meets and exceedsproductivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer satisfaction. 290 Ridge View CircleJemison,Al 35085PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXERCISEAcentra  Wyoming Medicaid Fiscal AgentMarch 2022 - CurrentProvide Customer Service to Members and Providers of Wyoming Medicaid. Completed customer insight reports and input over 12,000 units of sensitive data Provided prompt customer support with a professional, friendly,and patient attitude.Answerfirst  Customer Service RepresentativeMarch 2020- CurrentPolitely addressed any customers complaints escalating to management when necessary Received a 5 star customer satisfaction rating through voice, chat, and email communication Answered 250(average call per day) exceeding quota by 15% Proactively memorized over 55 company products and services.Listen diagnosed and resolved technical issues guiding users through step by step solutionsUS Army Reservist  Resettlement SpecialistJune 2018- June 2023Tallahassee Memorial Healthcare, Tallahassee, FL  Patient Account SpecialistFebruary 2019 - March 2020Provide customer service and to serve the role as clerical support, including reception and patient registration responsibilities. Responsible for providing a billable account by gathering updated accurate information from the patient in a customer friendly atmosphere.Triage and emergency care of patients Critical evaluation and advanced nursing care of ICU inpatientsTrained employees on company specific policies, procedures, and compliance guidelines.Auntie Adells Day Care and Learning Facility, Bainbridge, Ga Childcare AssistantMay 2018 - february 2019Maintained a clean,organized inventoryKept records on individual children,daily observations and information about activities,meals served, and medications administered. Scheduled activities and made outgoing callsSKILLSData EntryProblem SolvingLeadershipWritten and VerbalCommunicationOffice and Computer SkillsTroubleshootingRecords ManagementBillingAnalytical ThinkingSkilled collaboratorHigh AchieverEDUCATIONFortis InstituteDental