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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Glen Burnie, MD Street Address
SUMMARYHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSMail handlingRecords MaintenanceMeeting CoordinationData EntrySchedulingFlexible and AdaptableMultitasking and PrioritizationDatabase entryProblem-SolvingRecord Sorting and FilingOutgoing Mail PreparationInformation ProcessingAttention to DetailData Entry and 10-KeyProfessional and matureCustomer CommunicationScanning and copyingSorting and labelingService OrientedCreative ThinkingBasic BookkeepingTeam CollaborationReliable and PunctualOffice Machine OperationEXPERIENCEAutomation Clerk, U.S. Postal Service, USPS, August 1993-Current Linthicum Heights, MarylandSorted and distributed incoming mail, dispersing to appropriate Post Office Stations Sorted and routed incoming mail and prepared outgoing mail. Troubleshot Data Processing equipment, computer software issues. Trained newly hired employees to perform work activities and use computer applications. Parole and Probation Intake Clerk, State of Maryland Department of Public Safety, August 1985-August 1993Baltimore, MDDelivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.Removed barriers to drive end-to-end resolution of servicing and billing. Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.Performed intake and conducted client interviews, providing documents in both English and Spanish.Conducted client interviews and performed client intake services. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.Answered phone calls to provide assistance, information and medical personnel access. Collaborated with social workers to support patients. Maintained accurate records and documented client data in company databases. EDUCATION AND TRAININGHigh School DiplomaArthur P Schalick HS, Elmer June 1982Some College (No Degree)Accounting and Computer Science, Julia Village College, Stevenson, MD