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Title Customer Service High School
Target Location US-MA-Boston
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Customer Service High School Boston, MA

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Candidate's Name
Boston, MA Street Address
C: PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducation:The English High School Jamaica Plain, MACollege Preparatory Curriculum, Class of 2022Competitive Technical Pathway: Business Technology Learn principles of entrepreneurship, basic financial concepts and marketing. Utilize Microsoft office to complete class projects. Experience:Cole HaanJuly 2024 - Present Somerville, MAKey Holder Completing all tasking related to daily open/close. Maintaining the sales floor, up stock, and back stock. Greeting customers that walk in the store Supporting team members wherever they need support. Megalodon ManagementMarch 2024 - April 2024 Woburn, MASales representatives Responsible for identifying upselling or cross-selling opportunities, negotiating, and ensuring a continuation of services. Team Collaboration with other Entry Level Customer Service Representatives to achieve a joint goal. Build strong relationships with potential customers. AwaySeptember 2023 - March 2024 Boston, MASupervisor Manage, support, and develop a team of retail associates. Onboard new hires while still coaching existing team members. Help run an efficient and growing retail business; optimize store operations and customer journey. Completing all tasking related to daily open/close including store cleaning, recovery and maintenance standards. Communicate Aways values and brand philosophy to your team and to customers alike. DSWJuly 2022 - September 2023 Braintree, MASUPERVISOR Completing all tasking related to daily open/close including store cleaning, recovery and maintenance standards. Ensures customers have a positive experience by maintaining DSW store standards. Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas. DSWAugust 2020 - July 2022 Boston, MASales Associate Responsible for assisting customers in various departments: Customer service, Ladies shoes, Men shoes, childrens shoes, and clearance Packing shoes to be shipped to customers. Greets every customer with a helpful and friendly approach, reading customer cues and matching their needs with my service level. Share the benefits of the DSW Loyalty program, answer questions regarding merchandise and complete the purchase through either in store sale or digital order.Boston College Dining January 2020 - March 2020 Chestnut Hill, MA Server Responsible for taking customer orders with accuracy. Responsible for customer service. Responsible for cleaning tables and ensuring a clean workspace. take orders, portion and serve food to customers Assists in the proper set up of work areas in a timely fashion and breaks down areas as directed. Performs routine cleaning and sanitation functions as directed. L&M BargainJune 2019 - August 2019 Boston, MASales Associate Assisted customers in various (uniforms, customer service, Ladies, Men, and childrens wear) the departments. Support sales floor, fitting room, check out, and back of house processes, as required. Support other store functions when needed. Deliver a high level of customer service.Private Homes June 2015 - Present Boston, MABabysitter Responsible for the safety of child (aged 5 - 7 years old). Supervise, entertain, feed, and bathe the child. Extracurricular Activities:English High School Band Boston, MABass Drum September 2018 - June 2019 Attend daily classes to learn how to read music and play the bass drum. English High Student Government September 2018 - June 2019 Jamaica Plain, MA9th Grade Representative Elected to represent the views of my grade. Responsible for coordinating and planning cultural activities and events for the school. Skills:Language: Bilingual in Haitian Creole and EnglishComputer: Working knowledge in Google Docs and Google Slides. Personal: Dedicated, Professional, team-player, hard worker, and interested in the field of business.

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