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Title Behavioral Health Customer Service
Target Location US-GA-Jesup
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Jesup, Ga Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and professional goals.SKILLSOrganizational SkillsSchedulingManaging salaried associates as wellas hourly associatesOrdering supplies as well asmerchandisePlanning layouts and associatecoverageManaging the accounting officeResponsible maintaining a qualityworkforceComputer skillsFront desk medical receptionistFinancial clerkTime ManagementMultitasking AbilitiesCustomer service and supportWORK HISTORY09/2021 to Current Financial ClerkPineland Behavioral Health  Baxley, GAWorks at least 40 hours a week.Inputting insurance information.Bolstered internal controls to mitigate risk through diligent adherence to company guidelines and regulatory requirements.Reduced errors in financial and client records by conducting comprehensive audits and implementing corrective measures when needed.Strengthened client relationships by addressing concerns promptly and providing exceptional service in all interactions.Played an integral role in successful audit completion through timely preparation of required documentation for external auditors.02/2019 to 01/2023 Certified Peer CounselorPineland Behavioral Health  Baxley, GAWorked 40 hours a week.Assisting with scheduling, ordering prescriptions, and inputting electronic medical records.Enhanced cultural competence by attending trainings on diversity issues within the mental health field.Maintained detailed case notes and documentation, ensuring accurate records of client interactions and progress towards goals.Conducted thorough assessments of client needs, creating tailored interventions to address individual concerns.Empowered clients by teaching them effective communication skills for expressing their thoughts and feelings.Organized regular group therapy sessions, providing a supportive environment for clients to share their experiences and challenges. Advocated for client needs within the community, connecting them to relevant resources and services for additional support.03/2021 to 09/2021 Front Office ReceptionistPineland Behavioral Health  Baxley, GAWorked 40 hours a week.Scheduling appointments, answering telephone, and checking individuals into the clinic.Reduced wait times for callers, promptly answering phone lines and directing calls as needed.Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality. Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.Provided clerical support to company employees by copying, faxing, and filing documents.Confirmed appointments, communicated with clients, and updated client records. 07/2009 to 07/2015 Co-ManagerWalmartWorked 50-60 hours a week.Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.Team leader, team builder, and motivated manager.Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance. Improved employee retention rates by fostering a positive work environment through team-building activities and open communication. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.Cross-trained existing employees to maximize team agility and performance. 07/2003 to 07/2009 Assistant ManagerWalmartWorked 50-60 hours a week.Team leader, team builder, and motivated team player. Supervised day-to-day operations to meet performance, quality and service expectations.Maintained a clean, safe, and organized store environment to enhance the customer experience.Developed strong working relationships with staff, fostering a positive work environment.Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.Assisted in organizing and overseeing assignments to drive operational excellence. 08/2001 to 07/2003 Department ManagerWalmartWorked 50-60 hours a week.Team player, excelled at job, and downsized ordering requirements for the House Wares Department.Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.Enhanced department efficiency by streamlining processes and implementing time-saving strategies.EDUCATION08/2019 CPSCertified Peer Support Specialist Training03/1987 High School DiplomaCitizens High School

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