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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE New York, NYSummarySeasoned hospitality professional with 9 years of experience, including a dedicated role as Concierge at Inspir Carnegie. Expert in delivering platinum-level service, with a proven track record in enhancing guest experiences through personalized travel and dining recommendations. Seeking to leverage extensive network of local contacts and white-glove service approach as a Concierge.Work ExperienceCourtyard-MarriottFront Office Specialist Apr 2024 - Present Provide personalized guest service, ensuring comfort and satisfaction through tailored concierge services and efficient room orientations. Cultivate an extensive network of local contacts to enhance guest experiences with personalized recommendations and reservations. Manage front desk operations, ensuring prompt attention to guest inquiries, efficient check-ins and check-outs, and immediate resolution of concerns.Inspir CarnegieConcierge New York, NY Nov 2023 - Feb 2024 Provided exemplary guest services, promptly addressing concerns and facilitating special requests to ensure a high standard of luxury hospitality. Cultivated and maintained strategic partnerships with local vendors, enhancing guest experiences through personalized recommendations and reservation assistance for travel and dining. Contributed to efficient front desk operations, managing guest check-ins/outs and reservations, and coordinating luggage services during periods of high occupancy. Park HyattFront Office Associate New York, NY Jul 2014 - May 2023 Delivered five-star customer service, ensuring guest comfort and satisfaction throughout their stay. Offered personalized concierge services, including travel and dining recommendations, to VIP guests. Conducted room orientations for guests, highlighting hotel amenities to enhance their experience. Contributed to the maintenance of high service standards in alignment with Forbes Five Star/Five Diamond Award criteria. Managed front desk operations, efficiently handling check-ins, check-outs, and resolving guest inquiries to ensure satisfaction.EducationPost UniversityAS, International Business/Sports Marketing Waterbury, CT 2017 University of PhoenixMarketing/Brand Management Phoenix, AZ 2010Rice High SchoolHigh School Diploma New York, NY 2002SkillsHospitality Management, Concierge Services, Guest Services, Office Administration, Leadership, Time Management, Digital Marketing, Email Marketing, Social Media Marketing, Public Relations, Data Entry, Ios, MS Office, Opera, Fosse, Medallia, GPX, Wordpress, CPR Certified |
