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fjwmanuel@gmail.Felisa com Grand Wallace River-I96, MI PHONE NUMBER AVAILABLEWORK HISTORYPatient Care Coordinator at ALLIANCE RX WALGREENS PRIME Street Address /2018 - Current (6 years)Provides new and existing patients with the best possible customer service in relation to theirCandidate's Name
Clinical servicesBilling inquiriesPatients suggestions and complaintsRecords and processes orders and or inquiries received telephone, and or through patientdirect contact.Provides pricing, availability, and schedulesReceives inbound and outbound calls to patients or MD Offices regarding orders for medications,pharmacy services and all other inquiries.Pharmacy Benefit Manager at Medimpact01/2017 - 01/2018 (1 year)Taking inbound calls and answer questions about pharmacy benefits to pharmaciesApproved authorization for medicationsResolved customer issue regrading claimsQuality Assurance Verification Operator at Datamatics Global Services 01/2013 - 01/2017 (4 years)Ability to perform all aspects of Eligibility Verification Operator. Verify processed verifications for completeness and accuracy. Modify and correct identified errors as needed.Track errors for team member mentoring. Taking inbound call Work with management and SME s to improve project quality through feedback, trainingsessionsUnit Coordinator at Vista Maria01/2008 - 01/2013 (5 years)Plan and organizes work to meet all requirements according to agency an COA standards,licensing and funding requirementsCOA standards licensing and funding requirementsReports and other written correspondence,copying printing materials, taking inbound outbound calls word processing, serves as a primary source for public inter agency contact.Full Charge Bookkeeper, Farmer Jack at01/1996 - 01/2008 (12 years)Manage all financial transactions,posted debits and credits,producing financial statement, and record all transactions Serviced customer face to face and handled inbound outbound calls Prepared management reports and summaries using Microsoft Excel detailing company sfinancial status. Generated bank deposits, verified and balanced receipts. Distributed payrollchecks to employees. Researched and resolved billing and collections dispute.EDUCATIONWayne County Community CollegeGraduated 1970SKILLSAll, 0 yearLANGUAGESFrench, BilingualSOCIAL NETWORKSFacebook, https://FredlavautTwitter, https://Kiersten ObuchLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experience : 12 yearsI have a security clearance