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Click here or scroll down to respond to this candidate Candidate's Name
North Richland Hills, TX Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLEManager of Software Developers / Project ManagerFlexible Leadership to Ensure a Strong DevOps team and Customer SatisfactionProject Manager, People Manager and Product Owner for complex applications and large multi-national development teams. Guide teams to drastically improve application usability and performance, focused on most critical customer requirements and Street Address /7 support. Build cohesive scrum teams with better communication for cross-functional application needs.
Focus on customer needs, cost savings, deadlines, and process improvement for development, guiding teams to use automation for repetitive efforts, following code standards, and adding effective logging and monitoring.Expertise Team Management - Customer Focused Development & Support
Project Manager - Agile, Waterfall, Hybrid Methodologies Product Owner - SDLC and STLC E2E Lifecycle Technical Writing - Executive CommunicationProfessional ExperienceT-MOBILE / SPRINT, Frisco, TXManager, Software Developers August, 2016 November, 2023Managed large multi-national DevOps team consisting of 4 Agile Scrum teams and a Kanban team following the PMI PMBOK Standards. The Manager position included multiple roles as People Manager, Project Manager and often, Product Owner. Managed DevOps team and projects for custom-built, cloud-based ITSM change request and trouble ticketing applications which interfaced to 100+ external vendors and internal applications and served user base of 50K+ T-Mobile internal users. Applications written in Java, VueJS, NodeJS, SprintBoot, Camunda with SQL Server, MySQL, and Mongo databases. Tools used include Gitlab, Kafka, Apigee, AppDynamics and Splunk. Skills include Fieldglass, Confluence, Jira, Microsoft tools (Word, Excel, PowerPoint, SharePoint, MS Project, Teams, Slack), PowerBI, Oracle PL/SQL, Visual Studio and other developer tools. Elevated customer satisfaction by working with customers and directing Scrum teams to prioritize user experience, resolving latency issues, and achieving 50%+ improvement in screen performance while reducing wait times. Led Agile Integrations team in implementing EBonding functionality for new vendor partners, automating ticket creation and updates, resulting in EBonding of +700 tickets daily saving minimum of 30 minutes per ticket. Guided teams in improving application backend stability by resolving errors detected by AppDynamics, rapid response to security issues, and optimizing memory utilization while focusing on utilizing the Agile mindset. Improved overall company change management compliance by gathering customer requirements, introducing and enforcing change policies via application modifications, leading to reduction of network and application outages caused by changes by 40%+. Coordinated large scale effort for the migration of an application with 60M lines of code from mainframe to a server-based application written in Java and Oracle PL/SQL, resulting in Sprint saving $1M+ yearly through full mainframe retirement. Tested each release to ensure quality. Collaborated with Directors and VPs, communicating accomplishments and gathering requirements to ensure ongoing productivity for Scrum teams, positive impact on business, and alignment with critical priorities. Ensured correct monthly financials for Softweb vendor by auditing completed story points, ensuring timely production of purchase requisitions and invoices. Ensured each vendor followed SOW specifications. Worked through yearly procurement steps for M&S costs associated with vendor software. Created technical documentation to aid in requirements clarification and communication to management. Coached Product Manager and Product Owner direct reports and worked with customers when needed to ensure communication was continuous, scrum meetings were progressing properly and Jira stories documented well.
Led Failover and Disaster Recovery efforts to ensure continuous operations for supported applications.SPRINT, Irving, TXApplication Developer III September, 2009 August, 2016Developed and supported software using ASP.Net / C#, Java, UNIX scripts, Oracle PL/SQL (Data Warehouse and Transactional Database), SQL Server, WebSphere MQ plus mainframe COBOL and Natural / Adabas, JCL, CICS. Utilized waterfall and hybrid lifecycles, designing, coding, testing, and implementing complex solutions. Assumed Product Owner role working with diverse customer teams to ensure requirements were fully gathered and communicated to the DevOps team. Designed and assisted in coding automated solutions to interface to Ericsson and Goodman for dispatches to sites when trouble tickets generated from network alarms or manually created, leading to saving 1K+ man-hours for Sprint. Designed, coded, and implemented solution to obfuscate or hide sensitive data from non-vetted resources per NSA requirements, ensuring protection of USGCI sensitive data in a Data Warehouse and in application screens. Met with customers regularly to communicate progress, gather new requirements and discuss areas of concern. Tested software releases to ensure quality standards were met and all customer requirements fulfilled. Wrote technical training documentation to help new developers become proficient and independent quickly. Developed and supported sensitive, unclassified applications for Sprint to support government wireline contracts, ensuring repeated contract renewals. Managed development team for 2+ years after manager transferred to another team, ensuring uninterrupted development and support efforts, maintaining customer satisfaction, and keeping team aligned with goals and deadlines.Additional Roles:SPRINT, Irving, TX July, 1994 - September, 2009App Developer I-IICESSNA AVIATION, Wichita, KS October, 1992-July, 1994Programmer AnalystEducation Bachelor of Science (BS), Computer Science, Wichita State University, Wichita, KS PMP Certification in progress, expected completion September, 2024 |
