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Click here or scroll down to respond to this candidateCandidate's Name
Clearwater, FL PHONE NUMBER AVAILABLE (Cell)https://LINKEDIN LINK AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSeasoned senior level IT professional with strengths in creating demand, identifying priorities, eliciting requirements and translating those requirements into concise documentation within small and large organizations, across the enterprise, and on cross-functional teams. Seeking a senior business systems analysis professional position.PROFILEStrong business systems analysis with demonstrated history of eliciting detailed and concise requirements and translating to detailed functional specifications; producing quality project documentation for presentation, review, and approval; developing use case and test case plans and documents; and planning and executing integrated user acceptance tests. Hands-on application testing experience. Formal project management training and five years project management experience. Over 20 years business analysis experience.Efficient and effective facilitator. Excellent organization and planning skills. Exceptional oral and written communication skills and interpersonal skills.Multi-tasker with ability to balance and effectively manage multiple projects simultaneously. Team-oriented with excellent team-building skills as well as ability to work independently. Possess and exhibit a can do attitude, displaying flexibility in time and schedule to meet the needs of all stakeholders.Self-learner with ability to learn new applications quickly:Expert Level Microsoft Office Suite (Word, Excel, Visio, PowerPoint, Access, Project) * Intermediate Level Microsoft SQL Server 2000/2008 search, query, and analysis * Intermediate Level Mercury Quality Center * Intermediate Level Sybase Interactive SQL * Intermediate Level Microsoft Visual Studio Team Web Access - Team Foundation Server (TFS), Rational Jazz Team Server (RRC & RTC) * Experience with Unix, Oracle, and Linux Operating SystemsEMPLOYMENT HISTORYHumana/CarePlus Health Plans, Inc. Tampa, FLDecember 2016 March 2024 (18 months as a contractor, 5.75 years as an associate)Senior Business Systems Analysis Professional Senior level business analyst for a Health Plan working primarily with cross-functional teams on system enhancements and business process modeling.Auditing daily files/records exchange for FHIR.Documented all current business processes with business partners for re-platform of CPHPs legacy CSC system as part of CPHP Roadmap.Elicit business requirements from business stakeholders, translating to user stories using Agile frameworks and following best practices (ex: Auto Enrollment Process, Enrollment System Modifications, Dual-Eligible Operational Efficiencies, CMS Compliance items). Facilitate requirements elicitation with cross-functional teams, utilizing Major Features, Project Charter, and other key project documentation.Create/Develop UML diagrams; business process flow diagrams; screen mock-ups; current and future state business rules, processes, and gap analysis using Microsoft Visio.Work with Business Stakeholders and IT to identify solutions to meet the needs of the Business Areas.Work with and support project managers in meeting project deliverable deadlines on time and within budget.Excellent rapport with IT Solutions Engineering, Business Technology Leadership and stakeholders, and Project Managers.Bloomin Brands (via RITA Technology Services) Tampa, FL January 2016 July 2016Senior Business Systems Analyst II - Senior Business Systems Analyst for Outback Steakhouse, Inc., focusing on a new application for Restaurant Operations and CorporateElicited business requirements from business stakeholders and developed complete and concise user stories using Agile methodology and SCRUM concepts for sprint planning, backlog prioritization and management, and the QA process.Worked with development team to translate business requirements into tasks using TFS.Ciber, Inc. Tampa, FL September 2015 November 2015Senior Business Systems Analyst - Senior Business Systems Analyst for a leading provider of managed care services for government-sponsored health care programs (Medicaid).Elicited business requirements for two work streams using Agile methodology, developing detailed project documentation, including business requirements documents, use cases, functional specification documents, UML diagrams, and process flows using appropriate templates and following governance and standard operating procedures.Collaborated with IT on translation of business requirements to detailed functional specifications.Technicolor (contractor via VACO Memphis) Memphis, TN May 2015 September 2015Business Analyst - Business analysis within the IT organization of a company in the media and entertainment sector, focusing on a proprietary warehouse management system.Worked with business units, internal IT team, and offshore IT team to elicit requirements, to create functional specification documents, and to provide research for operational incidents using Sybase Interactive SQL.Hilton Worldwide Memphis, TN August 2011 February 2015Business Analyst, Corporate Systems - Business analysis within the IT organization of a hospitality company, focusing on operational systems used by hotel and corporate team members.Worked with business units and product managers to elicit and prioritize requirements (demand) from stakeholders across multiple business units, using Waterfall and Agile methodologies, ensuring the business objectives of each area were met in the deliverables.Worked with enterprise architecture and solution providers to identify and mitigate risks and impacts of technical solutions to business needs.Documented current state and future state with UML diagrams and created artifacts utilized within the SDLC.Translated business requirements into detailed functional requirements and documentation, working with multiple application development teams offshore using Rational Jazz Team Server (RRC & RTC.)Developed detailed project documentation, including business requirements documents, use cases, and process flows using appropriate templates and following governance and standard operating procedures.Conducted data analysis using Microsoft SQL Server Management Studio for creation of enterprise data dictionary.ServiceMASTER (via VACO Memphis) Memphis, TN February 2011 July 2011Business Analyst, PCI Compliance - Business analysis within the IT organization of a service company, focusing on Payment Card Industry Data Security Standards (PCI DSS)Elicited business requirements from stakeholders using Waterfall methodology.Worked with the business unit, corporate information security, and IT to identify in-scope applications and identify and implement solutions to ensure the company was within PCI compliance, including remediation and implementing compensating controls, and recommending new or revised policies as needed.Documented current state and future state diagrams, including infrastructure components.Worked with multiple application development teams, offshore and onshore.FNC, Inc. Oxford, MS November 2009 February 2011Business Systems Analyst - Business and technical system analysis within the IT organization of a technology company serving the financial industry, including the largest mortgage lenders in the US.Elicited requirements from multiple external business clients, ensuring project completion on time and within budget, meeting the clients expectations.Worked with development teams in an Agile environment. Developed detailed project documentation, including business requirements documents, use cases, test cases, and process flows.Managed time and balanced work to manage multiple projects at one time and to meet deadlines.Provided technical support in research of client inquiries and production issues using Microsoft SQL Server Management Studio and Microsoft ASP client-server technologies.Planned, tested, and documented Disaster Recovery procedures.FedEx Express Memphis, TN October 1986 May 2009Business Systems Advisor (Product Owner) Multiple business analyst positions from entry level (1991) through business systems advisor (2009) within one or more business units within a large transportation corporation and across the enterprise. Product Owner for web application used in Operations to manage deliveries and regular customer stops.Managing small to large software development projects, from project conception through close.Elicited business requirements from stakeholders across multiple business units using object-oriented design within Waterfall and Agile methodologies, translating them into detailed functional requirements.Developed detailed project documentation, including business requirements documents (using Serlio Case Complete), use cases, test plans, test cases (using Mercury Quality Center), integrated test plans, communication plans, training plans, process flows, and change request documents using appropriate templates and following governance and standard operating procedures.Developed and executed solid test plans and test scripts to test all aspects of the system, documenting according to corporate guidelines and standards.Developed and managed project plans, project deliverables, and relationships with stakeholders, as well as project scope, progress/health, activities, and tasks.Communicated effectively, concisely, and clearly in verbal and written form, vertically throughout the stakeholders organizations.Documented current state and future state with UML diagrams and created artifacts utilized within the SDLC.Collaborated with IT on translation of business requirements to detailed functional specifications.Managed time and balanced work to manage multiple projects at one time and to meet deadlines.Developed detailed implementation plans.Used Microsoft Project to assign, track, and manage project tasks, documentation, activity, and time per corporate standards.Facilitated meetings, from small, one-on-one meetings to large JAD sessions.Executed software testing at multiple levels, including QA and user acceptance testing.Collaborated with training departments for creation of global training materials for both stand-up training and online training.Implemented necessary changes for Sarbanes-Oxley compliance.Designed and implemented program that manages regular stops internationally into Canada; initiated plans for implementation into Asia and Mexico.Developed presentations for senior management and officers.Developed job aids for end users.Planned, tested, and documented Disaster Recovery procedures.Applied internal processes for governance of documentation.Referenced for benchmarking of project management and documentation.EDUCATIONBethel University - Memphis, TN GPA: 3.6Management and Organizational Development, 65 hours completed towards Bachelor of ScienceCOMMUNITY INVOLVEMENTVolunteer (2016-Present) American Foundation for Suicide Prevention, Tampa Bay ChapterVolunteer (August 2017-May 2023) Pre-School Ministry, Calvary Church, Clearwater, FLMember, Board of Directors (2009-2014) American Foundation for Suicide Prevention, Memphis/Mid-South ChapterFounder (2004) and Co-Chair (2005-2013) Memphis/Mid-South Out of the DarknessSM Community Walk; Founder (2010) and Co-Chair (2010-2011) Lafayette-Oxford-University Out of the DarknessSM Community Walk, American Foundation for Suicide PreventionFounder (2006) and Lead Facilitator (2006-2012), Healing Hearts Suicide Grief Support GroupCommittee Chair (2009) and Member (2004-2009), Tennessee Suicide Prevention NetworkTeam Captain (2008), FedEx Express, March of Dimes March for BabiesAWARDSVolunteer Mid-South's Spirit of Giving Award (2009) for "Outstanding Volunteer Program of the Year"Memphis Woman magazine 2008 "50 Women Who Make A Difference" awardStar Employee recognition at FedEx ExpressBravo Zulu recognition for performance above and beyond multiple awards at FedExRELOCATIONSeeking 100% Remote position with up to 25% travel.REFERENCES & TRAINING HISTORYAvailable upon request |
