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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFILEDeep commitment to work with a professional attitude and to work as a team player. Ability to commit to completing duties given in an accurate and timely manner. Excellent customer service skills, Accurate Data entry skills performed by proficiency. in problem solving by having the ability to think on my feet to achieve positive results. Talent for quickly mastering technology with learning to work on multiple computer programs. Diplomatic and tactful working in a diverse environment.SKILLS SUMMARYAccounts Payable and Receivables/ Collections.Call Center Customer Relations (banking)General Office SkillsMicrosoft OfficeData Entry (55 + WPM)SAP / Salesforce/Oracle/ Quickbooks and other software programs.RetailEMPLOYMENT HISTORYMACYS Seasonal Sales Associate(11-2023 to 01-2024Provide an exceptional customer experience by ensuring the customer is always the priority.Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.Be proficient in POS systems including but not limited to Search and Send and My Client.Proactively assist customers who are using devices to shop and compare, whether Macys devices or their own.Develop new business and expand client base through networking, suggestive selling and on the floor presence.Maintain department recovery standards; including fitting room go backs to standard, if applicable. .Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.Assist in inventory and markdown process.Adhere to Asset Protection and inventory control and compliance procedures.BARTECH GROUP - (09-2021 07-2022)Short term contract positionPreparation of daily Work Orders for Planner/Buyer to begin production.Scanning of all paperwork.Assisted Human Resource Department with Payroll when needed.Layoff (03-2020 09-2021)ADVANTAGE SOLUTIONS. (06-2018 to 03-2020)Retail MerchandiserMeet and achieve Client and Company Objectives by maintaining full distribution on existing SKUs and ensuring signage are in place and placement of new items at all assigned stores.Maintain schematic standards and integrity through consistent communication with Retail Supervisor and or other personnel.Hang Shelf, signs, place coupons and rotate items.Travel and driving are 50%Colony Personnel Staffing. (09-2016 -02/2017)General Office Clerk (Contract)Accounts Payable and Receivables.Collections calls to vendors with any outstanding balances.Data Entry.Process Invoice into databasePreparation of files containing documents for scanning purposesAnswer all incoming calls and transfer calls per request.Layoff (03-2015- 09-2016)ALLIANCE SECURITY (06-2014 03-2015)Credit Analyst/Data Entry ClerkResponsible for analyzing credit reports with accuracy for promotion to meet all credit criteria guidelines.Taking orders by phone and input data into database and dispatch over to handling department.Handling approximately 40 calls per day.Utilized Techspatch Software to dispatch to Local Police,Fire and Rescue. Contacts the Customer and is also used to dispatch to the technician for installation of System or Repairs.Layoff (03-2013 06-2014)TALBOTS CLASSICS FINANCE COMPANY (12-2008 03-2013)Senior Collections RepresentativeHigh volume outbound calls made approximately 180 calls per day to account holders regarding all levels of delinquency with proper written correspondence with attempt to make payment or payments plan options.Research delinquent accounts for skip tracing when needed by using a variety of in- house sources.Pull credit reports from credit bureaus and other skip trace programs provided.Assist other collectors with handling difficult customers, whenever necessary.Researching of any possible discrepancies on account.Knowledge of Fair Debt Collection Practices Act of 1978 and permissible purpose criteria of the Fair Credit Reporting Act. (FCRA)Follow up with customers who are on a payments arrangements.Collection monthly goals were always met or have exceeded.ADECCO STAFFING - BANK OF AMERICA (11-2004 10-2005)Customer Service Representative Short term Contract positionHandled large volume of inbound calls regarding customer personal bank accounts.Performed maintenance request per customer request such as open or closure of accountsProvided all services to New and existing customers.ONEBEACON INSURANCE (11-2003 04-2004)Claims AdjusterHandling auto accident claims approximately 5-8 claims per dayRequest police reports regarding accident details.Contact customer regarding coverages on current policy regarding deductibles if applies.Take statements from all parties involved to determine liability.Set up appraisals to be completed by appraiser to determine value of damage.Issue payments on claim when claim is completedONEBEACON INSURANCE (03-1999 11-2003)Clerical AssistantEntered approximately 20+ claims per day of claim data.Issued payments per adjuster request.Issuance of letters to customers with Status of claimsEDUCATIONLaSalle Academy High School Providence, RI Graduate 1993 |
