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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Tilson RoadDecatur, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To obtain a position in the customer service industry where I can maximize my skills, knowledge, and experience.Employment HistoryAdvocateCustomer Service Level II Delta DentalJuly 2014 to January 2024 Alpharetta, GACustomer Service Delta DentalSeptember 2013-June 2014 Alpharetta, GAAssist Medicaid and Medicare members selecting dentists and dental plans.Review claims for patients and doctors; discuss benefit coverage with patients and doctors; inform dental offices of acceptable fees for various procedures; inform patients and doctors why procedures are covered or not covered. Handle employee accounts for Lockheed Martin Corp, Disney Worldwide, Lucas Films, Screen Actors Guild, Screenwriters Union, California School Districts Unions, Wal-Mart, and Teamsters Union, Hilton Hotels and Resorts, Directors Union, Retired Military, etc.Customer Service Outcomes Health Information SolutionsApril 2012 to September 2013 Alpharetta, GAResearch, confirm and document legitimate claims made to Doctors and Hospitals.Security Officer Norred & Associates, Inc.June 2010 to March 2012 Atlanta, GASecure and patrol private corporate servicesCustomer Service Representative Comcast, Inc.September 2009 to June 2010 Alpharetta, GAAssist Customers with internet and other telecommunication needs.Enrollment Counselor MAXIMUS, Inc.October 2005 to June 2009 Atlanta, GARespond to incoming customer calls and aid enrollees in selecting a CMO and PCP changes. Request general information about accessing services in the GHF program, discuss problems and resolve issues and complaints.Process enrollment, enrollment termination and change related requests.Educate members on GHF managed care, 90-day choice period, continuous enrollment materials and annual enrollment.Collection Agent/Case Establisher MAXIMUS, Inc.April 2005 to October 2005 Atlanta, GARecover delinquent child support payments.Customer Service Representative HMS HostNovember 2001 to April 2005 Atlanta, GAAid customers with their purchase before boarding flights.Balanced cash drawers, processed credit card purchases.Inventory Coordinator.Account Representative MCI Inc.December 1999 to December 2001 Atlanta, GAMarketed telephone services to prospective customersSupply information about various telephone optionsCoached employees with sales techniquesEducation:Alabama A & M UniversityNormal, AlabamaFairfield High School, Fairfield, AL |
