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Title Account Manager Customer Service
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Vineridge RunApt#Street Address
Altamonte Springs, FL. Street Address
PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEObjectiveTo utilize my experienced in customer service/ sales which includes strong cold calling and relationship building skills. Also able to utilize conflict management and inter-personal, consultative selling, active listening, negotiations and soft and hard closing skills.CustomersJune 2023  December 2023Kroger Specialty PharmacyPatient Care AdvocateReached out to specialty medicine patients via inbound and outbound calls to scheduledelivery of their medicines.Phoned insurance companies to verify coverage for specialty patients as well as updatingprior authorizations for special allowances for the medications.Phoned medical doctors offices to follow up on receiving ip to date prescriptions forPatients medications.September 2018 February 2023Staples CorpSenior Account ManagerReaching out to small businesses customers in my base to encourage spending in different categories.Receiving calls from customers in my base in reference to adding new locations, special pricing, billing and invoicing inquiries.Contacting order support for possible pick up orders, refunds, etc.Relaying delivery issues to our transportation department.June 2014 - September 2018Sprint IncB2B Account ManagerMaking calls to Sprint customers to upgrade and add servicesReceiving calls from customers about billing issuesNegotiating deals for new phones, tablets mobile broadband devices, etc.October 2011-February 2014Booking.Com, Orlando, FLHospitality B2B Account ManagerCold called on hoteliers, inn-keepers, etc to register their hotels for Booking.com WebsiteFaxed and e-mailed registration forms to hoteliers.Assisted Web Coordinations team in retrieving information needed to activate properties on the website.

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