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SBCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLECommunicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Oers skill with CRM systems paired with outstanding active listening and multitasking abilities. Outstanding Communication SkillsDe-Escalation TechniquesCRM SoftwareActive ListeningProfessional Telephone DemeanorMulti-Task ManagementInbound and Outbound CallingPRI Financial AdvisorsInsurance Agent11/2020 - CurrentDeveloped and implemented strategies for nancial planning, investments, and retirement.Developed and implemented comprehensive insurance plans for clients according to their individual needs.Analyzed customer needs and provided best options, upselling products and services.Sykes Enterprises, Incorporated Largo,FLCustomer Service Agent02/2022 - 12/2023Assisted customers with inquiries regarding products and services through phone, email, and chat.Managed high-volume of inbound and outbound customer calls. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.The Home Depot IncCustomer Service Specialist11/2019 - 01/2022Handled over 20 numerous calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.Publix Clearwater, FLCake Decorator07/2017 - 07/2019Worked with customers to dene cake vision based on color, theme, size and price.Handled phone calls regarding inquiries, cancelled orders and ordering conicts.Marshals Largo, FLCashier10/2016 - 05/2017Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Operated cash register eciently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Burlington Seminole, FLSales Associate10/2015 - 12/2016Helped customers nd specic products, answered questions and oered product advice.SummarySkillsExperienceSPC Seminole, FLGEDEducation and Training