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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLEOBJECTIVEPositive, kind, inclusive, reliable and detail-oriented professional. Seeking to advance my career by leveraging a solid foundation in a multitude of professional, customer service oriented, safety first, and dynamic team environments. I am eager to apply my vast experience and drive for excellence in a challenging, dynamic and diverse work environment. EXPERIENCEMattison Catering - Sarasota, FL 05/2023 - Current Host/Caterer Coordinated and managed the setup, service, and breakdown of various catering events, ensuring all client specifications and event details were meticulously followed to deliver exceptional guest experiences. Provided exemplary customer service by greeting guests, addressing inquiries, and accommodating special requests, contributing to high client satisfaction and repeat business. Collaborated with kitchen staff and event planners to maintain smooth operations, timely food delivery, and adherence to health and safety standards. Trained and supervised catering staff, fostering a team-oriented environment and ensuring consistent service quality throughout all stages of the event.Wellspan Health York Hospital - York, PA 08/2001 - 06/2003 Hospital Switchboard Operator Managed high-volume incoming and outgoing calls, directing them to the appropriate departments and personnel with accuracy and efficiency. Provided essential information to patients, families, and staff, demonstrating excellent communication and problem-solving skills. Monitored and responded to emergency codes and alarms, ensuring swift and appropriate action in critical situations. Maintained detailed records of calls and messages, ensuring confidentiality and compliance with hospital policies and regulations.Southwest Airlines - Baltimore, MD 08/1999 - 08/2001 Customer Service & Support Agent Successfully completed the proprietary 2 week, pass/fail Southwest Customer Service & support program. Delivered exceptional customer service by assisting passengers with reservations, ticketing, and check-in processes, ensuring a seamless travel experience. Handled customer inquiries and resolved complaints efficiently, maintaining a positive and professional demeanor in high-stress situations. Coordinated with flight crews and ground staff to address passenger needs and facilitate smooth boarding and deplaning procedures. Utilized airline software systems to manage bookings, process payments, and update passenger information accurately Franklin Square Hospital - Baltimore, MD 03/1977 - 09/1982 Medical Records Clerk Maintained and organized patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations and standards. Retrieved and provided medical documentation in collaboration with healthcare providers, supporting efficient patient care and administrative operations.Pharmacy Department Clerk Assisted pharmacists by accurately processing and dispensing prescriptions, according to regulatory requirements. Managed inventory, restocked medications, and maintained organized records, contributing to efficient pharmacy operations and patient safety. Collaborated effectively within a diversified team environment, enhancing communication and coordination which ultimately improved patient care.EDUCATIONCozmo School, Bonita Spring, FL Florida Board of Cosmetology License: Facial Specialist / Esthetician Carroll Community College, Baltimore, MD Certificate in Continuing Education & Math Refresher - 05/2003 Medix School, Baltimore, MD Certificate in Medical Terminology & Anatomy & Physiology - 02/1976 Dundalk Senior High School, Baltimore, MD GED - 05/1976 SKILLS & ATTRIBUTES Safety minded Thrives in diverse work environments. Kind team player with the ability to work independently. Strong communication skills, both written and verbal Maintains positivity and focus during high stress situations. Time management and organizational skills Attention to detail and accuracy Results driven mentality Honest, inclusive and respectful