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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with 4+ years of healthcare industry experience in direct patient care, strong administrative and clerical skills, and a solid understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation.High Academic Honors Recognition / Deans List.Strong written, verbal, and interpersonal skills for effective communication and documentation.Adept at managing time, coordinating details, and balancing competing demands.Ultimate Medical Academy  HIPAA Essentials for Healthcare Professionals Certificate.Electronic Health Records  EPIC Cloud-Based EHR, Cerner EHR, and Agility Software.Video Communication Platforms  MS Teams.Microsoft Office Applications  Word, Excel, and PowerPoint.KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party PayersElectronic Health Records (EHR) Electronic Medical Records (EMR)Managed Care (HMO, PPO, POS) Workers CompensationInsurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)Front Office Operations Medical Office Procedures SchedulingMedical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)EDUCATION / CERTIFICATION / REGISTRATIONUltimate Medical Academy Diploma  Medical Billing and Coding, 2023Ivy Tech Community College Diploma  Medical Assistant, 2021National CPR Foundation CPR and BLS Certified for Adults, Children, and InfantsAmerican Medical Technologists Registered Medical Assistant (License # 2939524)PROFESSIONAL EXPERIENCEEssential ABA  Bloomington, IN 08/2023  PresentRegistered Behavioral Technician (RBT)Communicate effectively in a collaborative setting and implement behavior intervention plans.Work one-on-one with individuals who have behavioral needs and high intensity maladaptive behaviors.Assist with training efforts and model correct implementation of BIPs.IU Health  Bloomington, IN 05/2023  PresentPatient Care AssistantWork in the Emergency Room.Answer call lights and assist with activities of daily living.Take vital signs, perform venipuncture, and maintain a safe and healthy environment.Administer bedside and personal care, such as ambulation and personal hygiene assistance.IU Health Primary Care  Mooresville, IN 12/2022  02/2023Registered Medical AssistantTook vital signs and documented information using Cerner EHR Software.Processed prior authorizations if medications were denied.Updated demographic information and complied with HIPAA guidelines.Completed daily logs documenting patient condition and activities and any changes to patient care plan.Staff America  Carmel, IN 01/2019  09/2022Registered Medical AssistantPerformed direct patient care and administrative duties.Prepared patients for examination and treatment and ensured exam rooms were stocked with necessary supplies.Took vital signs and respected patient rights to privacy and confidentiality.Updated patient demographic information and documented medical history, purpose of visit, and health data.Maintained professional work environment and managed time effectively to complete duties on time.ADDITIONAL EXPERIENCECatalent  Bloomington, IN Warehouse Associate 04/2021  08/2021Amazon  Plainfield, IN Warehouse Associate 02/2021  04/2021Benefit Resources  Mooresville, IN Warehouse Associate 01/2019  02/2021Post Cafeteria  Mooresville, IN Front Line Worker 04/2011  04/2013