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Click here or scroll down to respond to this candidateCandidate's Name
Frisco, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDetail-oriented client services professional with excellent verbal and written communication skills and dedication to excellence. Results-driven and focused on delivering exceptional customer support with integrity. Demonstrable success with global and regional organization in managing client concerns and resolving conflicts to maximize customer satisfaction. SKILLS Highly organized and detailed oriented Excellent communicator with ability to tailorcommunication style for target audience Strong interpersonal skills, uniquely able toforge good relationships to best understandclient needs Exemplary technical and business acumen Ability to strategically move sales process toclosure Fluency in English & Spanish Expertise in hospitality management, travelplanning and arranging guest accommodationsWORK HISTORYStratton Amenities, Frisco, TX Lead Concierge/Manager Feb 2024 Present Supervise concierge team, create and manage team schedules, along with managing various services offered to the resident base Acting as a liaison between guests and any department necessary Managing daily operations of facilities along with Managing guest/customer needs Maintaining inventory of supplies and ordering new stock as needed Arranging accommodations, transportation and recommending local dining and entertainment The Envy Group Travel, Santiago, DR Business Concierge Jan 2013 Dec 2024 Promote international travel and tourism, identifying lucrative niche markets for customized packages Create effective campaigns to sell vacation packages to diverse clients resulting in high quarterly increases in company profits Work closely with VIP clients/celebrities with high degree of respect for privacy Resolved issues quickly and effectively utilizing active listening, conflict resolution and strong communication skills Maintain high level of professionalism and discretion when dealing with clients Coordinate ground and air travel arrangements for business and leisure customers, achieving exemplary support satisfaction scores Address customer inquiries with timely and professional responses via phone, email, and in-person Cal Communities, Fort Lauderdale, FL Director, New Business development Jan 2005 Dec 2012 Created contact management strategies to develop relationships with promising prospects Worked closely with Vice President of Sales to create and establish sales strategies Monitored office workflow and administrative processes to keep operations running smoothly Oversaw operations and provided corrective feedback to achieve daily and long-term goals Ameriquest Mortgage Company, Brooklyn, NY Account Executive Jan 2002 Jan 2005 Averaged $1.9 million in sales volume per month Managed loan originating, application approval, and processing Conducted extensive cold calls to customers/clients, ordered appraisals and payoffs, verified proper vesting on title and scheduled closings Built and strengthened relationships with new and existing accounts to drive revenue growth AT&T WIRELESS, East Meadow, NY Communications Specialist/Manager Jan 2001 Jan 2002 Sold wireless telecommunication products, averaging high monthly sales volumes Provided customer service support, responsible for managing and training of store sales associates Planned and executed marketing rolloutsEDUCATIONLong Island University, Brookville, NY - Brookville, NY 1993 - 1997 Pursued B.A. Degree in Marketing - Completed 111 credits LANGUAGESBilingual (English/Spanish) |
