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Candidate's Name
Street Address  Tarrytowne Dr.Louisville, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAVAILABILITY:Interview: ASAP Start: ASAPPROFESSIONAL SUMMARY:Personable, highly motivated unemployment & fraud professional.Customer service and care advocate with over 10+ years of career experience.Upbeat and outgoing with a drive that uses skills to complete any objectives my job entails. Expertise in resolving customer service issues, de-escalating.Excellent time management skills, well organized; skilled in front and back office, data entry, ticketing, answering phones & sales.Proficient in MS Office Suite (Excel, Word); Google Suite; AWS, Beacon and MS Teams.EDUCATION, TRAINING & CERTIFICATIONSHSD Fairdale High School Louisville, KY 1990University of Phoenix Louisville, KY 2011- 2013SKILLS:Answering PhonesExcellent Written and Verbal CommunicationCustomer Care & ServiceFilingGreat Organizational SkillsTyping/Data EntryMicrosoft Office Suite (Word, Excel)OutlookWORK EXPERIENCE:Accenture 03/2021  PresentPrimary Support Lead for BPC Fraud DepartmentPrevious roles with Accenture include BPC secondary lead, Fraud Email and BPC Customer Service Associate.Use AWS; Beacon; Excel, Word, Google Sheets and Email.Front and Back office support.Radial 2015 - 2020(Contract Assignments/Seasonal) Warehouse AssociateFix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.Data EntryReceivingPick/Pack/RF ScanningSortingLabelingDavid and Ashley's Nursery 03/18-09/18Office Manager & Customer Care & Service AssociateCustomer serviceSalesCashierAnswering telephonesOffice managementStocking and tending to plantsAmazon 2013 - 2015(Contract Assignments/Seasonal) Warehouse AssociateFix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.Data EntryPick/Pack/ReturnsRF ScanningSortingLabelingForklift operatorZappos 09/2011  03/2012Problem Solver AssociateFix different situations that can't be done at the sort stations, like received products or work with the workflow spreadsheet.Data EntryReceivingPick/Pack/ReturnsRF ScanningSortingLabeling