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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Dedicated and detail-oriented housekeeping manager with over 15 years of experience in maintaining
cleanliness and order in an hotel environment. Proven track record of leading and motivating teams
to achieve exceptional standards of cleanliness and guest satisfaction. Skilled in developing and
implementing efficient cleaning procedures, managing budgets, and ensuring compliance with industry
regulations. Strong communicator with a focus on delivering exceptional service and fostering positive
working relationships
Work Experience
Housekeeping Manager
Travelodge by Wyndham - Chicago, IL
November 2023 to Present
Led a team of 25 housekeeping staff, ensuring efficient cleaning operations and adherence to high-
quality standards.
Developed and implemented comprehensive cleaning schedules, resulting in improved efficiency and
productivity.
Managed inventory of cleaning supplies and equipment, optimizing purchasing processes to minimize
costs while maintaining adequate stock levels.
Conducted regular inspections to ensure compliance with health, safety, and sanitation regulations.
Implemented training programs to enhance staff skills and knowledge in cleaning techniques, safety
protocols, and customer service.
Collaborated with other departments to address guest concerns and maintain a positive guest
experience.
Analyzed performance metrics and implemented strategies to improve productivity and guest
satisfaction ratings.
Successfully resolved staff conflicts and provided ongoing coaching and support to foster a cohesive
and motivated team environment.
Implemented environmentally-friendly cleaning initiatives to reduce waste and promote sustainability.
Maintained accurate records of cleaning activities, budgets, and staff schedules for reporting purposes.
Warehouse Supervisor/Hailify
Chicago - Chicago, IL
October 2022 to October 2023
Warehouse Supervisor/Hailify - Chicago, Il October 2022 to Present
Gather and process orders while accepting, verifying, and distributing deliveries to respective
departments within the organization. Maintain company inventory at all times and oversee its timely
organization to warrant easy retrieval of shipments.
Front Office Manager
Marriott International, Inc - Chicago, IL
June 2021 to September 2022
Organized resources and staff necessary to handle requirements and maintain strong service levels. Met
budget targets and quality standards by proactively leading team members and monitoring operations.
Monitor office inventory to maintain supply levels. Assisted with interviewing job applicants by asking
appropriate questions and offering insight and feedback. Trained and developed administration team to
support corporate growth and objectives. Conduct staff performance evaluations to monitor progress and
recommend professional development plan Review safety, health and sanitation processes throughout
areas and enforced rules to promote security and safety. Process payroll for 4 departments
Night Audit Supervisor
MOD Hotel Julian Chicago - Chicago, IL, US
April 2017 to June 2021
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Completed all nightly updates to hotel rates and individual room charges.
Monitored reservations to track incoming parties and special events.
Used Opera to analyze finances and create detailed forecasts for day staff. Assisted hotel guests with
check in and out procedures courteously.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
FO Supervisor/MOD/Housekeeping Supervisor
Hyatt Regency - Chicago, IL
October 2007 to April 2017
Greet, register, and assign rooms to guests of hotels. Verify customers' credit, and establish how the
customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Compute bills,
collect payments, and make change for guests.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Plan, schedule
or supervise the work of other employees.
Developed training programs to build employee performance. Submitted repair requests to the
maintenance team.
Increased employee loyalty and reduced turnover by implementing innovative operational practices,
including reward programs.
Scheduled team of 250 housekeepers to maintain efficient staff levels during peak periods, including
holidays.
Education
Some College in Communications
Northern Illinois University - DeKalb, IL
Skills
Public Relations
Search Engine Optimization (SEO)
Presentation Skills
Event Planning
Staff training
Events Management
Public Speaking
Warehouse Supervisor Experience
Night Audit
Hotel experience
Leadership
Profit & loss
Expense management
Budgeting
Presentation skills
Conflict management
Account management
Supervising experience
Events management
Customer relationship management
POS
Salesforce
Public relations
Microsoft Access
Heavy lifting
Human resources
Personal assistant experience
Oracle
Interviewing
SharePoint
Accounts receivable
Payroll
Office management
Records management
Operating systems
Account reconciliation
Bookkeeping
Certifications and Licenses
Certified Notary Public
Driver's License
September 2023 to December 2026
N/A
Assessments
Supervisory skills: Motivating & assessing employees Proficient
August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions.
Full results: Proficient
Front desk agent (hotel) Proficient
June 2023
Selecting hotel rooms based on requests and identifying errors in hotel data
Full results: Proficient
Management & leadership skills: Planning & execution Proficient
May 2022
Planning and managing resources to accomplish organizational goals
Full results: Proficient
General manager (hospitality) Proficient
June 2020
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Customer focus & orientation Proficient
June 2023
Responding to customer situations with sensitivity
Full results: Proficient
Cleaner fit Proficient
October 2021
Measures the traits that are important for successful cleaners
Full results: Proficient
Management & leadership skills: Impact & influence Proficient
October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
Protecting patient privacy Proficient
December 2021
Understanding privacy rules and regulations associated with patient records
Full results: Proficient
Delivery driver Proficient
May 2022
Interpreting instructions or signs and solving problems
Full results: Proficient
Attention to detail Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Work style: Reliability Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Administrative assistant/receptionist Proficient
May 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Medical receptionist skills Proficient
July 2023
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Analyzing data Proficient
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Full results: Proficient
Customer service Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Warehouse shift leader Proficient
May 2022
Supervising warehouse staff and maintaining safety and security standards
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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