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PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS PROFILEOver 10 years of Administrative support experienceExperience working with the public providing customer service by phone, in person or internetAdvanced Microsoft Office Skills: Word, Excel, OutlookPROFESSIONAL EXPERIENCEConsumer CellularCustomer Service Representative - Hybrid July 2021  August 202240 Hrs.Answer customer calls, provide information about cellular products & services, provide technical troubleshooting, and ensure customers requests are resolved.Internal Revenue Service October 2018  June 2019Seasonal Contact Representative (Bilingual  Spanish) 40 Hrs.Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contactAddress wide range of issues/problems that require unique solutionsApply the tax code to assist taxpayers in understanding and meeting their tax responsibilitiesSecure, analyze and protect sensitive personal and financial informationMake determinations and use sound judgment to resolve taxpayer disputes and delinquency issuesDevelop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systemsEDUCATIONPortland Community College  2022-2024 - Information Technology Certificate