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Salesforce Administrator / Salesforce DeveloperEMAIL AVAILABLE | Orlando, FL | PHONE NUMBER AVAILABLE | Green Card HolderLinkedIn Profile Trailhead Profile
PROFESSIONAL SUMMARY Certified Salesforce Developer and Administrator with over 2 years of dedicated experience in Salesforce development and administration.
Proficient in various Salesforce Clouds including Sales Cloud, Service Cloud completion.
Proudly hold the Star Ranger title on Trailhead.
Adept in Salesforce Lightning, Apex development, and efficient data manipulation using SOQL and SOSL.
Committed to meticulous organization, proactive problem-solving, and a self-driven work ethic, leading to significant improvements in data accuracy and customer satisfaction.
CERTIFICATIONS Salesforce Certified Administrator Salesforce Certified Platform Developer -1 QuickBooks CertificationEXPERIENCEMax Tech Lab Salesforce Admin/Developer Mar 2023 PresentHotel Management Project Designed and implemented business processes for Lead Management, Case Management.
Established lookup and master-detail relationships between objects.
Created custom objects, fields, relationships, record types, page layouts, apps, tabs, components, and custom reports.
Customized standard objects like Opportunity, Contract, and Case to align with specific project requirements.
Configured Dynamic actions, forms, and paths to streamline user interactions.
Implemented Roll-up Summaries, Formulas, Validation Rules, Field Dependencies, and Assignment Rules.
Developed automation solutions using Process Builder, Flows, and Approval Processes.
Designed and managed E-mail Templates, Letterheads, Tasks, E-mail Alerts, Field Updates, and Outbound messages for efficient business flow and approvals.
Ensured data security with Profile and Role creation, and implemented Object-Level, Field-Level, and Record-Level Security using Organization-Wide Defaults, Role Hierarchy, Sharing Rules, and Manual Sharing.
Utilized Data Migration tools (Data Loader, Data Import Wizard, and SFDC Data Export).
Generated actionable insights through Reports and Dashboards.
Developed user interfaces using Visual Studio Code, Lightning Web Components (LWC), JavaScript, HTML, and CSS.
Wrote Apex code, including Apex Triggers and Synchronous/Asynchronous Apex (Batch Apex, Scheduled Apex, Future Method).
Created Apex Classes, applied Object-Oriented Programming (OOP) principles, and executed SOQL queries.
Conducted unit testing as part of the Software Development Life Cycle (SDLC) and performed deployments through Change Sets.
Gained experience to managing projects with Jira. Utilized Agile/Scrum Methodology, participating in grooming, sprint planning, daily stand-up, sprint review, and retrospective meetings.Calin Tech Salesforce Admin /Developer Nov 2022 Mar 2023Vehicle Sales Management
Significantly increased sales efficiency by streamlining lead management, allowing for quicker customer engagement. Automated sales representative assignments, reducing manual workloads and ensuring prompt customer follow-ups. Improved the customer experience by connecting them with local dealers through geolocation-based dealer allocation, enhancing trust and rapport. Customized Salesforce objects, fields, record types, and page layouts to optimize business processes. Implemented Record Types, Page Layouts, Validation Rules, and Triggers, leading to a 20% reduction in data entry errors and improving data accuracy. Designed and managed email templates, approval processes, and data validation rules.
Implemented security measures at the object, field, and record levels, including user profile and role management.
Created insightful reports and dashboards to provide actionable insights to management and end-users.
Conducted data migration projects using Data Loader and Data Import Wizard, ensuring data integrity during transfers.
Implemented email and notification functionalities for users, leading to a 25% improvement in communication efficiency and timely follow-ups.TECHNICAL SKILLSApex Classes, Test Classes, SOQL, SOSL, Triggers, Batch Classes, Lightning Web Components, Process Builder, Approval Process, Flows, Objects and Relationships, Validation Rules, Lightning App Builder, Report and Dashboards, Change Set , Gearset ,Omni Channel, Duplicate Rules, Experience Cloud ,Custom Metadata ,Custom Permissions, Rest API, HTML, CSS, JavaScript, LWC, Visual Studio Code, Developer Console, Git, GitHub, Jira, Agile-ScrumSOFT SKILLSCommunication, Collaboration, Teamwork, Creativity, Motivation, Problem Solving, Interpersonal Skills EDUCATION Bachelor s Degree | Gazi University | Public Finance, Faculty of Economics and Administrative Sciences Associate s degree | Ankara University | Paleoanthropology, Faculty of Languages, History, and Geography QuickBooks Certification Program | Seminole State College of Florida |