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Click here or scroll down to respond to this candidateCandidate's Name
Tallahassee, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service professional with strong communication skills seeking remote work opportunities. Experienced in providing excellent customer support, updating client and business information, and resolving issues efficientlyAuthorized to work in the US for any employerWork ExperienceCustomer Service AssociateAfni - RemoteNovember 2023 to PresentAnswering incoming customer calls to complete cell phone number porting to new provider. Troubleshoot problems and updating information with phone number changes and service with number porting to new providerPersonal ShopperInstacart / Uber - Bloomington, ILOctober 2020 to PresentAssigned a shopping list that I personally go into various stores and purchase items in list. Also make recommendations for items not found while providing customer service to guest. Delivery items to customer residents or provided addresss.Package Handler/SorterUPS - Bloomington, ILNovember 2019 to December 2022Loading packages into truck in chronological order. Delivery DriverPizza Hut - Bloomington, ILJune 2019 to December 2021Crew member handling cash register and food preparations. Dispatched for deliveries and Customer service agent answering phones and cashing out customers for pick up orders. Assistant Manager/BaristaGloria Jean's Coffees - Normal, ILJune 2019 to October 2019In charge or merchandising and training. Handle cash register and and customer service. Running opening and closing paperwork as well as assisting with inventory General ManagerRamada Limited Inn & Suites - Bloomington, ILJune 2015 to April 2019Responsible for maintaining guest occupancy and billing records for accounting. Reviewing, booking, and canceling guest reservations. Maintained front desk schedule and assigned duties to coworkers. Handled food/beverage orders and guest/hotel supplies. Addressed customer service complaints. Was also in charge of human resource duties of interviewing, hiring, write-ups, and firing employees. I maintained all paperwork for employee personnel files including payroll and scheduling Head CookPanda Express - Normal, ILJuly 2011 to November 2016Responsible for food prep and cooking, handling food orders and assigning tasks to co-workers Assistant General ManagerRAMADA LIMITED HOTEL - Bloomington, ILMay 2013 to March 2014Responsible for maintaining guest occupancy and billing records. Reviewing, booking, and canceling guest reservations. Maintained front desk schedule and assigned duties to coworkers. In charge of pre- calculating hours for payroll for the general manager. Handled food/beverage orders and guest/hotel supplies. Addressed customer service complaintsFront Desk SupervisorCountry Inn & Suites - Bloomington, ILApril 2010 to March 2011March 2014 to June 2015Maintaining guest booking and canceling of reservations. Answering phones and general customer service responsibilitiesFront Support StaffKFC - Bloomington, ILAugust 2005 to January 2010Managed drive-thru register, used intercom system, prepped and prepared guest food for take-out, cleaned food prep areas and general lobbyReceiving Auditor/Packtable HandlerWildwood Industries - Bloomington, ILMarch 2008 to January 2009Verified mechanical components by part number and country of origin, then entered data into company database. Packaged, assembled, and labeled components for shipping Transfer Agent/ Telemarketing ProspectorDirect Connections International - Bloomington, IL October 2006 to March 2008Organized information collected from potential prospects for clients and setup appointments for follow- up calls.Area SupervisorBlain's Farm & Fleet (Blain Supply, Inc.) - Bloomington, IL August 2001 to June 2004In charge of merchandising and pricing for several departments. Handled inventory and ordering merchandise. Handled planograms and store resets and merchandising. Processed items into inventory via receiving computer program and also unloading of merchandise truck with pallet jack and forklift. EducationG.E.D. in GeneralMclean County Regional Office of Education - Normal, IL September 2005 to September 2005Skills Microsoft Word (10+ years) Microsoft Excel (5 years) Outlook (2 years) Google Docs (2 years) Switchboard phone (6 years) Answering Phones (10+ years) Telemarketing Pricing Human Resources Food Handling Payroll Interviewing Barista Experience Coffee Experience Delivery Driver Experience Packaging Microsoft Powerpoint Assistant Manager Experience Administrative Experience English Accounting Forklift Communication skills Customer service Computer skills Organizational skills AS400 Hotel experience Microsoft Access Accounts payable Clerical experience Typing Telemarketing Front deskCertifications and Licensesdriver's license |
